AI Success Manager (US East Customer Hours)

Glean; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Glean is seeking an AI Success Manager (AISM) in Bengaluru to lead successful customer implementations and engagements. The role requires close collaboration with various internal teams to ensure efficient deployment, strategic guidance, and the success of customer objectives.

The ideal candidate will have experience in technical deployment with SaaS products, a strong background in Agile practices, and excellent project management skills. This position offers a hybrid work setup with four days a week in the office.

Qualifications

• 3-5 years in technical deployment for Enterprise SaaS products.
• Strong understanding of Agile and DevOps methodologies.
• Excellent analytical skills for troubleshooting.

Responsibilities

• Lead new customer deployments and provide technical guidance.
• Monitor and report on customer adoption and satisfaction metrics.
• Develop tailored project plans and ensure stakeholder clarity.

Skills

Technical deployment

Problem-solving

Project management

Communication

Cloud platform familiarity

Education

Experience in technical deployment or account management

Job description

About The Role

Glean is seeking an AI Success Manager (AISM) for US East hours to lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building then delivering against joint success plans. DEMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements.

You Will

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
• Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, and Services budget.
• Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

About You

• 3-5 years of experience in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services.
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.
• Thrive in a customer-focused, tight-knit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company is a must
• Technical configuration and troubleshooting
• A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features
• Strong verbal and written communication skills for collaboration between customers and technical and non-technical stakeholders.
• Curiosity and tenacity
• Note: This role with require you to work in US East hours.

Location

• This role is hybrid (4 days a week in our Bangalore office)

Compensation & Benefits

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

AI-First Mindset At Glean

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.

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