Solutions Engineer II

Setu; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive health insurance

Learning and development allowance

Tickets to conferences

Fully stocked library

Coffee and comfortable office environment

Job summary

A fintech company in Bengaluru is seeking a Solutions Engineer to engage directly with customers and assist them in utilizing products effectively. This role involves customer engagement, technical support for onboarding, and development of tailored solutions. Ideal candidates should possess strong organizational and communication skills, empathy towards customer needs, and a desire to deepen their expertise in fintech. The company offers opportunities for growth and comprehensive benefits.

Qualifications

• Ability to ask relevant questions to understand customers' needs.
• Proficiency in managing multiple threads and stakeholders.
• Commitment to learn and develop expertise in fintech.

Responsibilities

• Engage with customers to understand their requirements.
• Support onboarding of billers to Bharat Connect.
• Develop and enhance existing frameworks and systems.
• Create prototypes for new features.
• Develop tailored solutions for customers.

Skills

Empathy

Strong organisational skills

Strong written and oral communication skills

Analytical thinking

Familiarity with tech stack

Job description

We at Setu are looking for those who share our core belief - "Every Day is Game Day". We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Importance of the role

At Setu, we believe that every company can become a fintech company. Any tech-enabled business that wants to offer or build financial products will rely on Setu APIs. To achieve this goal, we need engineers who are ready to tackle the challenges at the intersection of Setu’s products and customers’ requirements, engage in meaningful technical discussions, and help our customers thrive. Our success as a company is directly tied to our customers' success. Most importantly, we need you to be empathetic, understanding that many of our customers may not be tech‑savvy due to their roots in traditional institutions.

What will you do at Setu?

You will work on the Solutions Engineering Team and primarily help our customers with consuming Setu’s Products. Below are some of the responsibilities that we expect you to take up.

• Architecting — Figuring out all levels of designing and structuring systems, deciding on optimal levels of abstraction and future‑proofing, patterns of orchestration of components and finally planning its execution.
• Implementation — Should be able to structure and write code like pros for others to read, design, and adhere to common principles and patterns that make everyone better at their jobs. Should be able to contribute according to timelines and type of projects — from working with POCs to stabilise the production code and the ability to work with a large breadth of knowledge.
• Orchestration and integration — Interact with the larger engineering team to integrate your work into the ecosystem, help others in building over the base that you provide, and help in orchestrating your work into CI/CD, testing, QA and automation pipelines.
• Mentorship — We all love to learn and grow as engineers and human beings. We believe in synchronous growth as a team fueled by every individual's abilities, specialisations and interests. To enable this, you'll be required to mentor others by sharing your expertise in various forms and be subject to being mentored by others and thus maintain a continuous learning culture.
• Ownership — End‑to‑end ownership of services and specialised components required for various projects - starting from the prototypal stage to production‑hardened.
• Documentation — Create well‑crafted technical content, and architecture diagrams, including samples, and training.

Day‑to‑Day Responsibilities

Below is what your day‑to‑day responsibilities would look like,

• Engage with customers through calls to understand their requirements and assist them in effectively using our products. (In‑person visit to their office if needed)
• Support billers in onboarding to the Bharat Connect (formerly BBPS) platform by managing technical integrations between Biller APIs and Setu infrastructure.
• Develop, maintain, and enhance existing frameworks and systems while building new ones as needed.
• Create quick prototypes or proof‑of‑concept projects for new features or initiatives.
• Develop tailored solutions for customers when their needs extend beyond the standard product scope.

Who is the right fit for this role?

To excel in this role you will need—

• Empathy: We operate with a profoundly consultative approach. Asking relevant questions to understand customers' needs and motivations is critical.
• Strong organisational skills: As part of the role, you will need to be on top of multiple threads between different internal and external stakeholders.
• Strong written and oral communication skills with a keen analytical mind. You will also need to break down complex scenarios to make recommendations.
• Familiarity with our tech stack helps.
• A burning desire to learn and develop deep fintech expertise.

Why Setu?

We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career—

• Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc.
• We care deeply about your growth. So we work hard to provide you with—
  • A fully stocked library and unlimited book budget.
  • Tickets to conferences and industry events.
  • Learning sessions where we invite both team members and external experts to teach you something new.
  • Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu!
• Kick‑ass benefits including comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light.
• We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant.

Our core DNA

Our culture code—How We Move, defines the behaviours we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code—

• Take the shot: You decide fast and deliver right.
• Sign your work like an artist: You master what you do and take pride in it.
• Be the sherpa: You lead your crew on every expedition.
• Be the CEO of what you do: You own it and make things happen.
• Care with tough love: You empower others with trust, respect, and openness.
• Own tomorrow: You innovate for the customer and beyond.

Join us if you want to be part of a company that’s building infrastructure that will directly impact financial inclusion and improve millions of lives. No cashbacks, no growth‑hacks, no gimmicks. Just an audacious mission, and an obsession with craftsmanship in code.