Solutions Architect, EMEA Region - India

JumpCloud Inc.; India; À distance; INR 3 000 000 - 6 000 000; Plein temps

Résumé du poste

JumpCloud Inc. is seeking a Solutions Architect to engage with customers remotely from India. You will understand customer environments, define milestones, and craft technical roadmaps to migrate from legacy directories to JumpCloud.

You’ll collaborate with Customer Success to drive adoption and deliver world-class solutions, including SCIM integrations and on-site support as needed. The role requires 6+ years in SaaS or related fields, strong communication, and the ability to work in a

Qualifications

• 6+ years experience in a SaaS, professional services, directory admin, or implementation role(s).
• Minimum 1 year of experience in a JumpCloud role, or equivalent JumpCloud admin console experience.
• Strong technical expertise and customer-facing aptitude.
• Ability to plan, coordinate and communicate across teams.

Responsabilités

• Conduct detailed discovery to understand customer environments and business needs.
• Define milestones and craft a clear plan to achieve them.
• Collaborate with CSM to drive platform adoption and milestones.
• Provide technical guidance on complex architectural conversations.

Connaissances

SaaS experience

Customer-facing

Project management

Technical leadership

Discovery & requirements gathering

Outils

JumpCloud admin console

Description du poste

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the role:

We are looking for inspired technology professionals who love the challenge of implementing and migrating customers from their Active Directory, Okta, and other identity management directories to the JumpCloud platform through a structured, efficient, outcome-based process while leveraging your expertise and all available JumpCloud resources. Solutions Architects at JumpCloud will have the opportunity to work with a wide variety of customers on structured engagements to provide a strong trusted technical bridge between JumpCloud and our customers, from the start of their implementation through to their continued expansion and use of JumpCloud. A Solutions Architect will develop a partnership with their customers to gain insight and operate at a high level to enhance their customer’s experience with JumpCloud.

What you’ll be doing:

• Gain a deep understanding of your customer’s environment and technical business needs through detailed and thorough discovery sessions.
• Help define applicable milestones for your customer’s intended use of JumpCloud.
• Develop and articulate a clear vision and plan to achieve those milestones.
• Partner with your CSM counterpart to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each customer you work with.
• Confidently provide technical guidance to our partners and customers through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.
• Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion.
• Work closely with larger customer organizations on long-term or ongoing engagements.
• Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.
• Work hands-on in customer environments when applicable to execute migration or configuration tasks.
• Escalate and reproduce issues in-house and respond in a timely manner.
• Clearly and thoroughly notate customer interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers.
• Test new customer use-cases using in-house and industry tools, and document the outcomes for customers and in our internal knowledge repository.
• Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools, to provide the most effective, world-class solutions for our partners, prospects, and customers.
• Assist with onboarding of new PS Team Members and share your SME-level knowledge internally and externally.
• Consult, plan, and execute implementations of JumpCloud alongside other PS engagements and projects as-needed.
• Provide regular feedback and stakeholder participation in process and tooling enhancements related to the delivery of Professional Services for our customers.

We’re looking for:

• A strong desire to see customers win and be successful at their jobs through the utilization of our Open Directory Platform software
• 6 or more years experience in a prior SaaS, professional services, Directory administrator, or implementation role(s)
• Minimum 1 year of experience in a prior technical JumpCloud role, or equivalent experience with the JumpCloud admin console
• Deep technical expertise and a high aptitude in a customer-facing position
• Project management, time management & planning skills
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• Strong oral and written communication skills
• Possesses a logical approach to problem solving
• Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments
• Willing to travel on-site to customer locations if required

Preferred Qualifications:

• Administrating or supporting Medium-to-Large scale SMB environments & architecture
• Microsoft 365 and AzureAD experience
• Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required
• Apple MDM, AD Device Management, AzureAD Connect, and Intune
• Okta administrative experience or certification preferred
• Google Workspace administrative experience
• AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch)
• Device Management - Windows, macOS, iOS, Android and Linux Operating Systems
• LDAP administration, troubleshooting, and maintenance experience
• Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba)
• In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC and SAML
• Scripting experience, PowerShell preferred
• User onboarding and offboarding
• Software systems setup and configuration experience

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.