Senior Solutions Architect - India

JumpCloud; Pune District; Remote; INR 2,000,000 - 3,000,000; Full time

Job summary

A leading software company is seeking a Senior Solutions Architect to work remote in India. You will facilitate customer adoption of the Open Directory Platform, requiring 8+ years experience in SaaS roles and strong technical skills. Ideal candidates have experience with Active Directory, project management, and customer success strategies. This position involves collaborating with customers, providing technical guidance, and ensuring satisfaction with the software platform.

Qualifications

• 8+ years in SaaS, professional services, or similar roles.
• Minimum 2 years in a technical JumpCloud role.
• Deep technical expertise in customer-facing positions.

Responsibilities

• Understand customer needs through detailed discovery.
• Develop and communicate clear implementation plans.
• Provide technical guidance during complex discussions.

Skills

Customer success orientation

Technical expertise

Project management skills

Time management skills

Communication skills

Problem-solving ability

Education

Bachelor's degree

Tools

Microsoft 365

AzureAD

Active Directory

Okta

Google Workspace

AWS

Job description

Senior Solutions Architect - India

JumpCloud is committed to being Remote First. This role is remote in India. You must be located in and authorized to work in India to be considered for this role.

About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. IT teams and MSPs enable users to work securely from anywhere and manage Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

In this position, you will:

• Gain a deep understanding of your customer’s environment and technical business needs through detailed and thorough discovery sessions and technical workshops
• Help define applicable milestones for your customer’s intended use of JumpCloud
• Develop and articulate a clear vision and plan to achieve those milestones
• Partner with your CSM counterpart to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each customer you work with
• Confidently provide technical guidance to our partners and customers through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond
• Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion
• Work closely with larger customer organizations on long-term or ongoing engagements
• Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use‑cases
• Work hands‑on in customer environments when applicable to execute migration or configuration tasks
• Escalate and reproduce issues in-house and respond in a timely manner
• Clearly and thoroughly notate customer interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers
• Test new customer use‑cases using in‑house and industry tools, and document the outcomes for customers and in our internal knowledge repository
• Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools, to provide the most effective, world‑class solutions for our partners, prospects, and customers
• Assist with onboarding of new PS Team Members and share your SME‑level knowledge internally and externally
• Consult, plan, and execute implementations of JumpCloud
• Provide regular feedback and stakeholder participation in process and tooling enhancements related to the delivery of Professional Services for our customers
• Develop a deep technical understanding of a subset of JumpCloud functions and operate as an org‑wide SME in that area
• Represent the Professional Services team in technical JumpCloud GTM functions related to your areas of expertise

We’re looking for…

• A strong desire to see customers win and be successful at their jobs through the utilization of our Open Directory Platform software
• 8 or more years experience in a prior SaaS, professional services, Directory administrator, or implementation role(s)
• Minimum 2 years of experience in a prior technical JumpCloud role, or equivalent experience with the JumpCloud admin console
• Deep technical expertise and a high aptitude in a customer‑facing position
• Project management, time management & planning skills
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer‑facing environment
• Strong oral and written communication skills
• Possesses a logical approach to problem solving
• Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments
• Able to travel on‑site to customer locations as required

Preferred Technical Skills

• Administrating or supporting Medium‑to‑Large scale SMB environments & architecture
• Microsoft 365 and AzureAD experience
• Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required
• Apple MDM, AD Device Management, AzureAD Connect, and Intune
• Okta administrative experience or certification preferred
• Google Workspace administrative experience
• AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch)
• Device Management - Windows, macOS, iOS, Android and Linux Operating Systems
• LDAP administration, troubleshooting, and maintenance experience
• Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba)
• In‑depth knowledge of Single Sign‑on, SCIM, JIT, OIDC and SAML
• Scripting experience, PowerShell preferred
• User onboarding and offboarding
• Software systems setup and configuration experience
• Bachelor’s degree desired

Location & Remote Work

JumpCloud is a Remote First company. This role is remote in India. You must be located in and authorized to work in India to be considered.

Equal Opportunity Employer

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. This job posting is legitimate. JumpCloud will never ask for any personal account information or payment during the recruitment process. If you suspect a scam, contact [e-mail].