Solution Implementation Manager

Trustwave; Bengaluru; Hybrid; INR 1,000,000 - 1,500,000; Full time

Job summary

Trustwave seeks a Solution Implementation Manager to oversee the onboarding and deployment of Managed Security Services for enterprise customers. This hybrid position involves coordinating project activities, managing customer requirements, and ensuring successful integration of security solutions.

The ideal candidate possesses strong network and security expertise, exceptional communication skills, and relevant project management experience. Candidates with Cisco or ITIL certifications are preferred.

Qualifications

• 3–5+ years of experience in network/security implementation or project management roles.
• Experience delivering firewalls or managed security services is preferred.
• Certifications: Cisco (CCNA/CCNP), ITIL Foundation, Project Management certifications.

Responsibilities

• Lead implementation and onboarding of Managed Security Services solutions.
• Gather and validate customer technical and business requirements.
• Act as the primary customer-facing interface during the implementation lifecycle.
• Track and manage project milestones and risks.

Skills

Network & Security Fundamentals

Security & Network Technologies

Technical Project Delivery

Excellent Customer Communication

Problem-Solving Skills

Education

BCA / B.Tech in Cybersecurity or IT

Tools

Palo Alto

Fortinet

Cisco

Job description

Working Model: Hybrid / On-call flexibility required (including occasional out-of-hours support)

Working Time: 9.00 am – 5.30 pm US EST

Role Overview

We are seeking a highly motivated Solution Implementation Manager (SIM) to lead the onboarding, delivery, and implementation of Managed Security Services (MSS) for enterprise customers. This role combines technical project delivery, customer engagement, and security solution enablement, ensuring successful deployment of complex network and security services.

Key Responsibilities

• Lead end-to-end implementation and onboarding of MSS solutions across customer environments
• Gather, analyze, and validate customer technical and business requirements
• Translate requirements into solution designs and implementation plans in collaboration with engineering teams
• Coordinate and manage deployment activities including ordering, provisioning, configuration, and testing
• Act as the primary customer-facing interface during implementation lifecycle
• Ensure successful integration of firewall, SASE, and SD-WAN solutions into customer environments
• Track and manage project milestones, risks, and dependencies to ensure timely delivery
• Drive issue resolution and escalation management across internal teams and vendors
• Maintain clear documentation, reporting, and status communication with stakeholders
• Contribute to continuous improvement of delivery processes and automation

Core Technical Expertise

• Network & Security Fundamentals: Strong understanding of TCP/IP, ports, protocols, routing (BGP, OSPF), WAN technologies, LAN/WAN architectures, and network design fundamentals
• Security & Network Technologies: Experience with enterprise security solutions including Firewalls (Palo Alto, Fortinet, Cisco, Check Point), VPN technologies (IPsec / SSL VPN), NAT, segmentation, and policy-based security
• Secure Access & Cloud-Delivered Security Delivery

Delivery & Project Management Skills

• Strong experience in technical project delivery / service implementation
• Ability to manage multiple parallel customer deployments
• Strong understanding of project lifecycle management, risk and dependency management, vendor and stakeholder coordination

Professional Skills

• Excellent customer-facing communication and stakeholder management
• Strong problem-solving and decision-making skills
• Ability to translate technical concepts into customer-friendly language
• High attention to detail with strong ownership and accountability mindset
• Self-driven and proactive with the ability to work in a global environment

Qualifications

• 3–5+ years of experience in network/security implementation, service delivery, or project management roles
• Experience delivering firewalls or managed security services is highly preferred
• Certifications (Preferred): Cisco (CCNA / CCNP), ITIL Foundation or equivalent service management certification, Project Management certifications (PMP, Prince2), Vendor certifications (Palo Alto, Fortinet)

Education

• BCA / B.Tech graduates or candidates with relevant qualifications in cybersecurity, information technology or related fields

Work Eligibility: This role is open to candidates legally authorized to work in India.

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