Solution Engineer - Customer Success

Cybrilla; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cybrilla is seeking a customer-facing solutions engineer to work with fintech and enterprise clients through onboarding and implementation. You will become an SME for Cybrilla products, collaborating with the product team to improve features while guiding clients on how to maximize value from FP APIs and data integrations.

The role emphasizes hands-on debugging, prototype thinking, and clear communication with customers and internal teams in a fast-paced fintech environment.

Qualifications

• 2–4 years of experience in a customer-facing role.
• Strong understanding of JavaScript and APIs.
• Experience with MySQL databases.

Responsibilities

• Provide technical solutions to fintech and enterprise customers during onboarding.
• Ensure customers are onboarded with the right mix of products; design product usage for existing customers.
• Become a subject matter expert for Cybrilla products and collaborate with the product team to improve offerings.
• Guide and train clients or partners to understand product capabilities and derive business value.
• Perform R&D with third-party APIs to guide product improvements for customer experience.
• Participate in product demos and validate features from the customer perspective.
• Willing to debug advanced issues and assist internal teams when needed.
• Think creatively to prototype solutions and present potential enhancements to teams.

Skills

Customer facing

JavaScript

API integration

Tools

MySQL

Job description

The Role:

• Responsible for providing technical solutions to existing and prospective Fintech and Enterprise customers throughout the implementation stage of the onboarding cycle.
• Ensure new customers are onboarded with the right mix of products. Existing customers can design their product using an appropriate mix of FP products.
• You will become an SME for all products and assets of Cybrilla and collaborate with the product team to improve the product better.
• Guide and train clients or partners to help them understand product technical capabilities to add business value.
• Perform R&D with third parties APIs or other products to guide the product team to improve products for better Customer experience.
• Participate in Product demos and seek clarifications, test features released by the product team from Customers lens.
• Willing to debug and troubleshoot advanced technical issues and help internal teams whenever required.
• Willing to think outside the box, prototype solutions if possible and present it to teams internally that could be taken up as product enhancements.

The Skills and Experience Required:

Must have skills :

• At Least 2 to 4 years of experience in Customer Support / Customer facing role.
• Strong understanding Javascript, API (Strong skills).
• Database technologies MySQL.
• Significant experience in Customer facing roles.

Good to have skills:

• Experience in automations is welcomed.
• Any experience in data migration activity is welcomed.
• Have worked on ETL projects.

What’s in it for you?

• Opportunity to work on a growing product that solves unique digital use cases for the Indian wealth management industry.
• Flexible work options.
• Opportunity to solve deep domain and technology problems, for very large enterprises.
• Opportunity to work with the best brains in fintech.
• Increasing your geek quotient, by attending meetups and conferences. Yes we dig that stuff.
• Grow exponentially by working in small and transparent teams.
• A culture that promotes transparency and independence with a "#JustShipIt" attitude

About Cybrilla

Cybrilla is a financial infrastructure company aiming to disrupt the way mutual funds work. We work with some of the largest financial institutions as well as some of the fastest growing fintechs in the country. We are decentralizing distribution and changing the face of the industry.

We are a SEBI registered RTA and we are co-authoring the Mutual Fund protocol on ONDC.

About the Product

Fintech Primitives(FP) is an API platform that provides solutions to the problem statements of the Indian Mutual Fund domain. The APIs handle domain, regulatory, and technical complexities to enable customers to build different use cases in a short time. Check here to know what our customers are building using FP APIs.