Solution Engineer

BMC Software, Inc.; Pune District; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

BMC Software is seeking a Sales Engineer for the Demo CoE to own technical operations of demo platforms across SaaS, self-hosted, cloud, and containerized environments. This role collaborates with Sales Engineering, Product Development, Support, and IT to keep demos secure, scalable, and up-to-date with product capabilities.

The position emphasizes automation, governance, and enablement of demo platforms, with a strong focus on cost control and performance in a globally distributed setting.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related technical field.
• Experience in solution engineering, platform operations, cloud infrastructure, DevOps, or enterprise software administration.
• Knowledge of cloud platforms (AWS/Azure/GCP) and container tech is preferred.

Responsibilities

• Administer and maintain multiple production-grade demo environments across SaaS and self-hosted platforms.
• Ensure high availability, stability, and performance of demo systems for customer demonstrations.
• Manage provisioning, upgrades, patching, migrations, and decommissioning of infrastructure.
• Collaborate with Sales Engineers, Product Development, Support, Cloud Operations, IT and other stakeholders.

Skills

Analytical skills

Customer focus

Communication

Stakeholder management

Multi-priority handling

Education

Bachelor’s degree in CS/IT or related field

Tools

GitHub

CI/CD

Kubernetes

PowerShell

Python

Job description

You may occasionally be required to travel for business

Secondary locations

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

Hybrid: #LI-Hybrid

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

The Demo Centre of Excellence (Demo CoE) is responsible for designing, operating, maintaining, and continuously improving enterprise-grade demonstration environments used by Sales Engineers, partners, and internal stakeholders worldwide.

As a Sales Engineer in the Demo CoE team, the candidate will own the technical operations, administration, automation, governance, and enablement of demo platforms across SaaS, self-hosted, cloud, and containerized environments. The role requires close collaboration with Sales Engineering, Product Development, Support, Cloud Operations, IT, and other stakeholders to ensure demo systems remain stable, secure, scalable, and aligned with the latest product capabilities.

Key Responsibilities

• Administer and maintain multiple production-grade demo environments across SaaS and self-hosted platforms.
• Ensure high availability, stability, resiliency, and performance of demo systems used for customer-facing demonstrations.
• Manage infrastructure lifecycle activities including provisioning, configuration, upgrades, patching, migrations, and decommissioning.
• Support partner and internal demo environments across global regions.
• Manage resources across public cloud, private cloud, and containerized environments.
• Provision and maintain virtual machines, containers, Kubernetes/EKS resources, agents, plugins, and integrations.
• Drive cloud governance, housekeeping, resource optimization, and cost management initiatives.
• Monitor platform health and capacity to ensure optimal utilization of shared resources.

Platform Operations & Support

• Troubleshoot complex platforms, infrastructure, networking, authentication, and application issues.
• Support Sales Engineers with demo preparation, environment access, configuration, and issue resolution.
• Install, configure, and maintain software components, agents, modules, plugins, and integrations.
• Act as an escalation point for demo-environment-related technical issues.
• Manage GitHub repositories, CI/CD pipelines, deployment automation, and governance standards.
• Maintain GitHub as the single source of truth for demo platform assets, workflows, and configurations.
• Develop automation solutions that improve operational efficiency and reduce manual effort.
• Support Jobs-as-Code, automated deployments, workflow promotion, and environment standardization.

Product Upgrades & Innovation

• Evaluate beta and GA releases of products and technologies.
• Plan and execute upgrades, patch deployments, and technology refreshes.
• Validate new features and integrations before broader adoption by the presale's organization.
• Research, prototype, and onboard emerging technologies, AI capabilities, and new integrations into demo environments.

Documentation & Enablement

• Create and maintain technical documentation, deployment guides, operational procedures, and best practices.
• Deliver technical enablement sessions, workshops, and knowledge-sharing activities.
• Support onboarding Sales Engineers and partners onto demo platforms.
• Promote governance, standards, and operational best practices.
• Stakeholder Collaboration
• Partner with Sales Engineers to support customer demonstrations and proof-of-concept activities.
• Collaborate with Product Management, R&D, Cloud Operations, IT, and Support teams.
• Gather feedback from users and drive continuous improvement initiatives.
• Balance operational excellence with strategic innovation projects.

Technical Skills

• Cloud platforms such as AWS, Azure, GCP, or similar public cloud environments.
• Linux and Windows server administration.
• Kubernetes / Amazon EKS or equivalent container platform experience.
• GitHub administration, Git-based workflows, and DevOps practices.
• CI/CD pipelines, automation, and Infrastructure as Code concepts.
• Monitoring platforms such as Grafana, Prometheus, or equivalent observability tools.
• Networking, authentication, SSO, and role-based access control concepts.
• Scripting and automation experience using PowerShell, Bash, Python, or similar technologies.
• Enterprise software deployment, upgrade, and troubleshooting experience.

Professional Skills

• Strong analytical and problem-solving abilities.
• Customer-focused mindset with a strong sense of ownership.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced, globally distributed environment.
• Continuous learning attitude and willingness to work with new technologies.
• Cross-functional collaboration and teamwork.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field; equivalent practical experience may also be considered.
• Minimum of 2 years of relevant work experience in solution engineering, platform operations, cloud infrastructure, DevOps, or enterprise software administration.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Azure Administrator/Architect, Google Cloud Associate Cloud Engineer, or equivalent are preferred.
• Kubernetes or Amazon EKS certifications, such as Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD), or AWS EKS-focused credentials/training, are preferred.

CA-DNP

Our commitment to you!

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,737,400 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

( Returnship@BMC )