Solution Architect - Professional Services - Bengaluru

SHIPPEO Inc, C/O Pramex International; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Shippeo is seeking a Solution Architect – Professional Services in Bangalore to translate business requirements into scalable solutions within the Shippeo platform. You will coordinate across five cross-functional squads and act as the primary technical contact from pre-sales through project handover.

The role emphasizes customer-facing delivery, end-to-end technical ownership, and collaboration with Product and Engineering to optimize workflows.

Qualifications

• 3+ years in Solution Architect, Functional Consultant, or similar customer-facing implementation role within enterprise SaaS.
• Strong system design capability for complex software architectures.
• Hands-on experience with SAP Business Technology Platform (BTP) or SAP configuration environments (SD, MM, TM, EWM).
• Autonomy and communication: able to manage difficult customer conversations with stakeholders.
• Professional fluency in English (written and verbal).

Responsibilities

• Lead cross-functional collaboration across five squads to align technical delivery with business goals.
• Run customer workshops to map processes and capture requirements.
• Configure the platform using no-code capabilities, data models, automations, and workflows.
• Own the customer’s technical journey from pre-sales to handover, with thorough documentation.
• Manage project timelines and drive predictable delivery.
• Coordinate testing with QA and drive UAT and hypercare go-live.
• Turn configuration challenges into feedback for Product and Engineering.

Skills

Solution Architecture

System design

SAP BTP

SAP configs

Autonomy

English fluency

Tools

SQL

JSON

XML

Workflow scripting

Job description

• Full-time
• Job Function: Integration Services
• Department: Solution Architects / Professional Services India

Company Description

Founded in 2014, Shippeo is a leading European SaaS company transforming supply chain visibility. With a global presence and multicultural team of 27 nationalities operating across Europe, North America, and Asia, we offer real-time multimodal transportation visibility to top industry leaders across various sectors.

Our ambition is to become the world's leading supply chain data platform, using predictive AI, high-quality real-time data, and a robust partner network to enhance customer experience and operational excellence.

Logward, a Shippeo company, is a pioneer in AI-powered supply chain execution workflows. As part of Shippeo – the global leader in real-time transportation visibility – Logward brings together trusted, SLA-backed visibility data with intelligent workflows and automation, helping global supply chain teams respond faster, reduce manual effort, and run more connected operations.

Please note: this role is locally employed by and contracted directly through Logward India Private Limited.

About the role

As a Solution Architect – Professional Services, you will play a key role in delivering successful customer implementations by translating business requirements into scalable and efficient solutions within the Shippeo platform. This customer-facing role combines business consulting, solution architecture, and technical configuration to help customers optimize their supply chain operations.

Operating within a structure of “leadership without authority,” you will excel at coordinating across five cross‑functional squads to ensure seamless project execution. You will serve as the primary technical contact for our customers, orchestrating value from the pre‑sales phase straight through to project handover.

Please Note: This role is based in Bangalore, India requiring 4 days per week in the office. As we operate internationally, we kindly request all candidates to submit their CV in English.

Contract Type: Full‑time / Permanent

Function: Professional Services & Solution Architecture

Key Responsibilities

Cross‑Functional Leadership: Coordinate synergistically across 5 cross‑functional squads, utilizing strong communication to align technical delivery with business objectives.

Solution Advisory: Lead customer workshops to understand complex business processes, gather structural requirements, and map out optimal workflow designs.

Platform Configuration: Build and configure the platform using sophisticated no‑code capabilities, establishing robust data models, automations, and custom workflows.

End‑to‑End Technical Ownership: Orchestrating the customer’s technical journey from pre‑sales scoping and flowchart validation through to configuration, build, and final engineering handover. You will collaborate closely across squads to produce and maintain high‑quality solution documentation, including functional designs, process flows, and comprehensive configuration guides.

Project & Task Management: Highly autonomous tracking of your own project timelines, proactively forecasting and flattening task structures to ensure predictable delivery.

Testing & Validation: Partner closely with Quality Assurance (QA) teams, orchestrating successful User Acceptance Testing (UAT) and driving hypercare go‑live activities.

Voice of the Customer: Turn real‑world configuration challenges into valuable feedback loops, collaborating directly with Product and Engineering teams for long‑term platform optimization.

Qualifications

Experience: 3+ years as a Solution Architect, Functional Consultant, or in a similar customer‑facing implementation role within enterprise SaaS.

System Design Mastery: Proven capability in core system design, with an intuitive knack for navigating complex software architectures.

Technical Benchmarks: Strong hands‑on experience with SAP Business Technology Platform (BTP) or complex SAP configuration environments (such as SD, MM, TM, EWM), which serves as a highly relevant proxy for mastering our architecture.

Autonomy & Communication: A highly autonomous, self‑directed professional who thrives in managing difficult customer conversations, balancing stakeholder expectations with resilience and care.

Language Proficiency: Professional fluency in English (written and verbal) is mandatory.

Preferred (Not Required)

Logistics Domain Knowledge: Familiarity with Supply Chain, Freight Forwarding, Transportation Management Systems (TMS), or Warehouse Management Systems (WMS) is an excellent asset.

Technical Toolsets: Basic familiarity with SQL, JSON, XML, or workflow scripting tools.

Agile Methodologies: Experience working with Agile delivery practices and tools like Jira.

Additional Information

Why Join Shippeo?

At Shippeo, you will join a fast‑moving company that values ambition, care, delivery, and collaboration. We offer an environment where impact is encouraged, ideas are valued, and development is supported.

Meaningful work with real‑world impact in global supply chains.

A diverse, inclusive, and international team.

A culture of transparency, feedback, and continuous learning.

Opportunities for growth, internal mobility, and professional development.

Hybrid work model and flexible policies.

Diversity and Inclusion

At Shippeo, we are committed to fostering a diverse and inclusive workplace. We value the perspectives, experiences, and contributions of individuals from all backgrounds. Our policies, practices, and company culture reflect this commitment to equal opportunity and mutual respect.

If you have specific needs or questions regarding disability inclusion, you may reach out to our dedicated Disability Advisor at [e-mail] for support during the application process.