Emergency Recovery Architect(SA cloud)

Ericsson; Dadri; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Ericsson GmbH seeks an Emergency Recovery Architect (SA Cloud) to lead fault isolation and rapid service restoration during major outages. You will drive end-to-end troubleshooting across multi-domain, vendor ecosystems, and define recovery strategies with cross-functional teams.

You will use data from logs, traces, alarms, and observability tools to guide technical decisions and communicate status to executives. Leadership, shifting readiness, and customer-centric collaboration are essential.

Qualifications

• Bachelor’s degree in engineering required.
• 7+ years of customer support/troubleshooting in Telecom network of a vendor and/or a service provider.
• At least 5 years as a Solution Architect / Solution Integrator in Telecom Domain, mainly in Cloud technologies (CNIS, CCD, RHEL, Solaris, Mirantis OpenStack, Kubernetes, SDN/SDI).
• Strong communication and problem-solving skills.
• Experience in 5G Core, EPC, IMS, CNIS, CCD portfolio products and roadmaps.
• Willingness to work in shifts; strong leadership abilities.

Responsibilities

• Provide emergency handling support for critical customer emergencies.
• Lead technical management during network outages and fault isolation across multi-domain and multi-vendor solutions.
• Define and execute recovery strategies and playbooks.
• Perform data-driven analysis using logs, traces, alarms, and observability tools.
• Prepare RCA support and participate in ERB discussions; update executive management.
• Mentor others and contribute to knowledge management and deployment support.

Skills

Emergency leadership

Cloud technologies

Solution Architect

Kubernetes

TCP/IP networking

Communication skills

Problem-solving

Shift flexibility

Education

Bachelor’s degree in engineering

Tools

CNIS

CCD

Red Hat Enterprise Linux

Oracle Solaris

Mirantis OpenStack

Kubernetes

Cloud monitoring tools

Job description

About this opportunity:

We are seeking an Emergency Recovery Architect (SA Cloud) to join our Global Emergency Handling team. In this critical role, you will be responsible for ensuring effective fault isolation and rapid service restoration during multi-domain network and product outage situations. You will lead the technical management of emergency and business-critical incidents, perform end-to-end network troubleshooting, and drive collaboration across all engaged teams to ensure a coordinated and efficient investigation, recovery, and resolution process.

What you will do:

• Emergency handling support for critical customer emergency
• Technical leadership during network outages
• End-to-end fault isolation across multi-domain and multi-vendor solutions
• Recovery strategy definition and execution
• Multidomain troubleshooting and investigation
• Data-driven analysis using logs, traces, alarms, and observability tools
• Technical recommendations and recovery plans
• Task Force and BCs technical support
• Emergency status updates and periodic reports
• Executive management updates during major outages
• Customer communication support during emergency events
• Root Cause Analysis (RCA) support & Root Cause Analysis (RCA)
• Lead Emergency Review Boards (ERB) discussions
• Technical presentation for ERC and other support organizations
• Knowledge management updates
• Recovery playbooks and troubleshooting frameworks
• Competence development, mentoring, and coaching
• Support/Participate in deployment of solutions for the assigned Projects/Assignments

The skills you bring :

• Bachelor’s degree in engineering required
• 7+ years of experience in customer support/troubleshooting in Telecom network of a vendor and/or a service provider
• At least 5 years of experience as a Solution Architect /Solution Integrator in Telecom Domain mainly in Cloud technologies (CNIS, CCD, Red Hat Enterprise Linux, Oracle Solaris, Mirantis OpenStack, Kubernetes / Containerized environments, SDN / SDI, CEE / CCD, Virtualization and Cloud networking, Compute and storage, infrastructure, TCP/IP and network troubleshooting, Cloud monitoring, logs, alarms and KPI analysis)
• Effective Communication Skills and Problem-Solving Skills
• Extensive knowledge and experience in multiple domains such as 5G Core, EPC, IMS, CNIS, CCD portfolio products and product roadmaps.
• Excellent Presentation, Interpersonal skills & Customer Handling Skills
• Customer Centric Skills (Culture)/Strategic/Creative/Innovative thinking.
• Candidate should be flexible working in the shifts.
• Effective Leadership skills

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Gurgaon