Solution Architect- OSS Telco

Prodapt Solutions Private Limited

Chennai District

On-site

INR 3,500,000 - 6,000,000

Full time

10 days ago

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Job summary

Prodapt Solutions Private Limited is seeking a Senior Solutions Architect to design and govern enterprise-scale ServiceNow OSS solutions for telecom operators. You will drive integration of network operations, service management, inventory, fault and observability, aligning with enterprise architectures and TM Forum standards.

You will lead platform governance, oversee ServiceNow modules (ITSM, ITOM, TSOM, TNI, CMDB, Discovery, Service Mapping, CSM, IntegrationHub), and mentor teams while

Qualifications

12+ years of overall IT and Telecommunications experience.

Responsibilities

Define end-to-end architecture for ServiceNow OSS transformation initiatives.
Lead architecture and solution design across ServiceNow modules including ITSM, ITOM, TSOM, TNI, CMDB, Discovery, Service Mapping and CSM.
Architect solutions based on TM Forum eTOM and ensure cloud-native, API-first designs.
Enable integration between ServiceNow and OSS/BSS ecosystems and drive modernization of legacy platforms.
Establish governance, standards, and reusable design patterns across programs.

Skills

Enterprise Architecture Leadership

Strategic Thinking

Stakeholder Management

Problem Solving

Mentoring and Team Development

Education

Bachelor's Degree in Computer Science/Engineering/Telecommunications

Master's Degree preferred

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow TSOM

ServiceNow TNI

ServiceNow CMDB

ServiceNow Discovery

ServiceNow Service Mapping

ServiceNow CSM

ServiceNow IntegrationHub

Event Management

Job description

Overview

The Senior Solutions Architect – ServiceNow OSS is responsible for designing and governing enterprise-scale ServiceNow solutions that enable telecommunications and digital service providers to modernize Operational Support Systems (OSS), automate service operations, improve service assurance, and accelerate digital transformation.

This role combines deep expertise in ServiceNow architecture with OSS/BSS domain knowledge, driving the integration of network operations, service management, inventory management, fault management, observability, and service assurance capabilities. The individual will serve as a trusted advisor to business and technology stakeholders, ensuring alignment between ServiceNow capabilities, telecom operations, and enterprise architecture principles.

Responsibilities

OSS Solution Architecture

Define end-to-end architecture for ServiceNow-based OSS transformation initiatives.
Design scalable solutions supporting telecom operational processes including:

Service Fulfillment
Service Assurance
Service Inventory
Fault Management
Event Management
Network Operations
Change and Service Lifecycle Management

Develop architecture roadmaps aligned with TM Forum standards and enterprise digital transformation goals.
Ensure solution designs support cloud-native, API-first, and event-driven architectures.

ServiceNow Platform Leadership

Lead architecture and solution design across ServiceNow modules including:

ITSM
ITOM
Telecom Service Operations Management (TSOM)
Telecommunications Network Inventory (TNI)
Service Graph Connectors
CMDB
Discovery
Event Management
Service Mapping
AIOps
Strategic Portfolio Management (SPM)
CSM

Define platform governance, standards, and reusable design patterns.
Minimize customizations by maximizing the adoption of out-of-the-box ServiceNow capabilities.

Telecom OSS Transformation

Architect solutions supporting telecom operational processes based on TM Forum eTOM framework.
Enable integration between ServiceNow and OSS/BSS ecosystems.
Drive modernization of legacy OSS platforms to ServiceNow-based operational models.
Support network transformation initiatives involving:

Fixed Networks
Mobile Networks
Fiber Networks
SD-WAN
5G Infrastructure
Data Centers
Cloud-based Services

Integration Architecture

Design enterprise integration frameworks connecting ServiceNow with:

Inventory Systems
NMS (Network Management Systems)
EMS Platforms
Monitoring Tools
Cloud Platforms
CRM Platforms
Billing Systems
Workforce Management Systems

Define API strategies leveraging:

REST APIs
SOAP APIs
Kafka
Event Streaming
IntegrationHub
Middleware Platforms
Microservices

Ensure data consistency across OSS ecosystems.

Service Assurance & Observability

Architect solutions for:

Network Fault Monitoring
Alarm Correlation
Root Cause Analysis
Incident Automation
Service Health Monitoring
Predictive Operations
Service Impact Analysis

Drive adoption of AIOps and intelligent automation capabilities.
Implement observability-driven operational architectures.

Stakeholder Engagement

Partner with business leaders, OSS architects, network operations teams, enterprise architects, and ServiceNow stakeholders.
Conduct architecture workshops and solution discovery sessions.
Present architecture recommendations and transformation strategies to senior leadership.
Act as trusted advisor for telecom operational modernization initiatives.

Governance & Risk Management

Establish architecture review processes and design governance practices.
Ensure compliance with security, regulatory, and operational standards.
Identify architecture risks and provide mitigation strategies.
Promote architecture consistency across programs and initiatives.

Requirements

Education

Bachelor's Degree in Computer Science, Telecommunications, Engineering, Information Technology, or a related discipline.
Master's Degree preferred.

Professional Experience

12+ years of overall IT and Telecommunications experience.
8+ years of solution architecture experience.
Experience delivering large-scale OSS transformation programs.
Experience working in Telecommunications, Communication Service Providers (CSPs), Media, or Network Operations environments.

Technical Competencies

ServiceNow Expertise

Strong hands-on architecture experience across: