Solution Architect - Enterprise IT

Lam Research Salzburg GmbH; Bengaluru; Hybrid; INR 3,500,000 - 7,000,000; Full time

Benefits offered by this job

Hybrid work model

On-site Flex

Job summary

Lam Research is seeking a seasoned ServiceNow Architect to drive architecture strategy for ITSM, ITOM, and ITAM across a global organization. You will define standards, oversee integrations, and mentor teams to deliver scalable, upgrade-ready solutions.

You will collaborate with stakeholders across geographies in a hybrid work model, ensuring data integrity and platform governance in a fast-paced semiconductor environment.

Qualifications

• 12+ years of overall IT experience.
• 10+ years hands-on experience with the ServiceNow platform.
• 4+ years as a ServiceNow Technical Architect or Solution Architect.
• Deep expertise in ITSM, ITOM, and ITAM modules.
• Strong knowledge of CMDB architecture, CSDM, Discovery, and Service Mapping.
• Experience establishing platform governance, architecture standards, and review processes for enterprise-scale environments.
• Strong knowledge of Integration Hub, Flow Designer, MID Servers, REST/SOAP APIs, and enterprise integrations.

Responsibilities

• Define and maintain ServiceNow platform architecture standards, design patterns, and governance frameworks to ensure scalable, secure, and upgrade-ready solutions.
• Lead architecture reviews and provide technical oversight for platform enhancements, integrations, and custom applications.
• Drive the design and optimization of ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, and Service Catalog processes, aligned with ITIL best practices.
• Provide technical leadership for ITOM solutions including CMDB, Discovery, Service Mapping, and Event Management while ensuring data quality and CSDM alignment.
• Architect and govern IT Asset Management solutions, including HAM Pro and SAM Pro, supporting asset lifecycle management and software compliance initiatives.
• Design and oversee enterprise integrations using REST APIs, SOAP APIs, Integration Hub, MID Servers, OAuth, and related ServiceNow technologies.
• Mentor developers and provide technical leadership across internal teams and implementation partners to promote best practices and continuous platform improvement.

Skills

IT architecture

ServiceNow

ITIL

Stakeholder leadership

Platform governance

Education

ServiceNow Certifications (CTA/CSA/CAD)

Tools

CMDB

Discovery

Service Mapping

Integration Hub

MID Servers

REST/SOAP APIs

Job description

In your career, lets prove what's possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible.

Date: Sep 19, 2026

Location: Bangalore, IN-Bangalore, IN

Worker Category: Virtual Flex

The group you'll be a part of

The Global Information Systems Group is dedicated to the success of Lam through providingbest-in-class and innovative information system solutions and services. Together, we supportusers globally with data, information, and systems to achieve their business objectives.

The impact you'll make

In this role, you will directly contribute to the strategy, scalability, and evolution of Lam Research's ServiceNow platform. You will lead architecture and governance efforts across ITSM, ITOM, and ITAM, enabling efficient IT operations, automation, asset management, and enterprise service delivery while driving platform excellence and innovation.

What you'll do

Define and maintain ServiceNow platform architecture standards, design patterns, and governance frameworks to ensure scalable, secure, and upgrade-ready solutions. Lead architecture reviews and provide technical oversight for platform enhancements, integrations, and custom applications. Drive the design and optimization of ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, and Service Catalog processes, aligned with ITIL best practices. Provide technical leadership for ITOM solutions including CMDB, Discovery, Service Mapping, and Event Management while ensuring data quality and CSDM alignment. Architect and govern IT Asset Management solutions, including HAM Pro and SAM Pro, supporting asset lifecycle management and software compliance initiatives. Design and oversee enterprise integrations using REST APIs, SOAP APIs, Integration Hub, MID Servers, OAuth, and related ServiceNow technologies. Mentor developers and provide technical leadership across internal teams and implementation partners to promote best practices and continuous platform improvement. Work in a hybrid environment, collaborating with global stakeholders across multiple geographies and business functions.

Who we're looking for

12+ years of overall IT experience. 10+ years of hands-on experience with the ServiceNow platform. 4+ years of experience as a ServiceNow Technical Architect or Solution Architect. Deep expertise in ServiceNow ITSM, ITOM, and ITAM modules. Strong experience with CMDB architecture, CSDM, Discovery, and Service Mapping. Experience establishing platform governance, architecture standards, and review processes for enterprise-scale environments. Strong knowledge of Integration Hub, Flow Designer, MID Servers, REST/SOAP APIs, and enterprise integrations.

Preferred qualifications

ServiceNow Certified Technical Architect (CTA). ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD). CIS certifications in ITSM, Discovery, Service Mapping, HAM, and SAM. ITIL v4 certification. Experience supporting large global ServiceNow environments and multi-partner delivery models

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remote and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remote for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remote the rest of the time.

Job Segment: Application Developer, Developer, Solution Architect, CAD, Drafting, Technology, Engineering