Solution Architect (Cloud)

Ericsson; Dadri, Gurugram District, Bengaluru; Hybrid; INR 3,500,000 - 7,000,000; Full time

Job summary

Ericsson is seeking an Emergency Recovery Architect (SA Cloud) to join the Global Emergency Handling team. You will lead fault isolation and rapid service restoration during multi-domain outages, coordinating across teams for fast investigation and recovery.

Role requires 7+ years in telecom support/troubleshooting and deep experience in private cloud technologies, including Kubernetes and OpenStack, with strong leadership and communication skills.

Qualifications

• 7+ years in customer support/troubleshooting in telecom networks.
• Experience as Solution Architect / Integrator in private cloud techs.
• Strong communication and problem-solving abilities.

Responsibilities

• Emergency handling and technical leadership during outages.
• End-to-end fault isolation across multi-domain solutions.
• Recovery strategy definition and execution.
• Multidomain troubleshooting and RCA support.
• Data-driven analysis using logs and KPIs.

Skills

Effective communication

Problem solving

Leadership

Customer handling

Presentation skills

Education

Bachelor's degree in engineering

Tools

Kubernetes

Red Hat Enterprise Linux

Mirantis OpenStack

Cloud monitoring

Job description

About this opportunity

We are seeking an Emergency Recovery Architect (SA Cloud) to join our Global Emergency Handling (GEH) team. In this critical role, you will be responsible for ensuring effective fault isolation and rapid service restoration during multi-domain network and product outage situations. You will lead the technical management of emergency and business-critical incidents, perform end-to-end network troubleshooting, and drive collaboration across all engaged teams to ensure a coordinated and efficient investigation, recovery, and resolution process.

What you will do

• Emergency handling support for critical customer emergency.
• Technical leadership during network outages.
• End-to-end fault isolation across multi-domain and multi-vendor solutions.
• Recovery strategy definition and execution.
• Multidomain troubleshooting and investigation.
• Data-driven analysis using logs, traces, alarms, and observability tools.
• Technical recommendations and recovery plans.
• Task Force and BCs technical support.
• Emergency status updates and periodic reports.
• Executive management updates during major outages.
• Customer communication support during emergency events.
• Root Cause Analysis (RCA) support & Root Cause Analysis (RCA).
• Lead Emergency Review Boards (ERB) discussions.
• Technical presentation for ERC and other support organizations.
• Knowledge management updates.
• Recovery playbooks and troubleshooting frameworks.
• Competence development, mentoring, and coaching.
• Support/Participate in deployment of solutions for the assigned Projects/Assignments

You will bring

• Bachelors degree in engineering required.
• 7+ years of experience in customer support/troubleshooting in Telecom network of a vendor and/or a service provider
• At least 5 years of experience as a Solution Architect /Solution Integrator in Telecom Domain mainly in Private Cloud technologies (Cloud Native, CCD, Red Hat Enterprise Linux, Mirantis OpenStack, Kubernetes / Containerized environments, SDN / SDI, CEE / CCD, Virtualization and Cloud networking, Compute and storage, infrastructure, TCP/IP and network troubleshooting, Cloud monitoring, logs, alarms and KPI analysis)
• Effective Communication Skills and Problem-Solving Skills
• Extensive knowledge and experience in multiple domains such as 5G Core, EPC, IMS, CNIS, CCD portfolio products and product roadmaps.
• Excellent Presentation, Interpersonal skills & Customer Handling Skills
• Customer Centric Skills (Culture)/Strategic/Creative/Innovative thinking.
• Candidate should be flexible working in the shifts.
• Effective Leadership skills