Solution Architect - Qualtrics

Dentsu Global Services; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Dentsu Global Services (Merkle) in Mumbai is seeking an experienced Solution Architect to design and deliver enterprise‑grade cloud solutions with deep expertise in AWS, Qualtrics, and data integration. The role blends architecture, hands‑on development, and client engagement to drive scalable, secure outcomes across multiple industries.

You will lead end‑to‑end solutioning from requirements through implementation, advising global clients on platform customization, data flows, and cloud‑native

Qualifications

• Proven experience as a Solution Architect in consulting or client-facing roles.
• Qualtrics certification; hands-on CX/EX platform expertise.
• Strong knowledge of API integrations, enterprise architecture, and cloud platforms (Azure, AWS, GCP).
• Experience with AI/ML technologies and Qualtrics AI features.
• Technical skills: Node.js, Python, SQL, React, Angular, jQuery, HTML/CSS.
• DevOps experience: Jenkins, Docker, Git.

Responsibilities

• Support pre‑sales activities including proposal development, solution architecture, scoping, effort estimation, and client presentations.
• Partner with business stakeholders to capture requirements and deliver technical solutions that prioritize performance, security, and scalability.
• Document requirements, decisions, and trade‑offs clearly to ensure alignment across client and delivery teams.
• Architect end‑to‑end cloud‑native solutions using AWS services (Lambda, API Gateway, DynamoDB, S3) and integrate with platforms such as Qualtrics, CRM, and enterprise data warehouses.
• Develop complete solution architectures covering applications, integrations, data flow, infrastructure, and APIs.
• Lead the design and architecture of Qualtrics XM solutions (CX, EX, PX, Brand Experience).
• Stay current with new AI functionalities and Qualtrics AI features.
• Conduct code reviews and guide teams on best practices and cloud‑native patterns.
• Build integration solutions connecting survey platforms with CRM systems, ticketing tools, SMS/messaging gateways, data warehouses, and kiosk systems.
• Support integration with BI tools such as Tableau and Power BI (bonus).
• Ensure solutions directly support client business goals and are scalable for future needs.
• Act as a trusted advisor, simplifying technical concepts, guiding client decisions, and driving best practices.
• Present insights and solution designs to leadership.
• Manage full project lifecycle: scoping, solutioning, design, implementation, and client enablement.
• Enforce design standards, best practices, and compliance requirements across client engagements.
• Maintain consistency and quality in solution delivery across multiple projects.
• Build reusable and scalable solution frameworks to improve efficiency across client engagements.
• Design architectures that adapt to evolving client needs and technology updates.
• Lead development of serverless applications using Node.js, Python, and React.

Skills

Solution Architecture

Qualtrics CX/EX

Cloud platforms (AWS/Azure/GCP)

APIs & Integrations

Node.js / Python / SQL

React / Angular / HTML-CSS

DevOps (Jenkins, Docker, Git)

AI/ML familiarity

Tools

Jenkins

Docker

Git

Job description

The purpose of this role is to create solution architectures for systems and platforms ensuring all relevant options are explored for time, cost, and compliance to the company’s standards, policies and practices whilst meeting the business’ requirements. The role will oversee the work of other architects and delivery of the solution for clients both internal and external, shepherding it through the relevant governance.

We are seeking an experienced Solution Architect to design and deliver enterprise‑grade cloud solutions with deep expertise in AWS, Qualtrics, and enterprise experience platforms. This role combines technical architecture, hands‑on development, and direct client engagement to build scalable, secure integration solutions across banking, telecom, automotive, healthcare and aviation sectors. The candidate will drive end‑to‑end solutioning from requirements gathering through implementation and serve as a trusted advisor to global clients on platform customization, data flow automation, and cloud‑native transformation.

Key Responsibilities

• Support pre‑sales activities including proposal development, solution architecture, scoping, effort estimation, and client presentations.
• Partner with business stakeholders to capture requirements and deliver technical solutions that prioritize performance, security, and scalability.
• Document requirements, decisions, and trade‑offs clearly to ensure alignment across client and delivery teams.
• Architect end‑to‑end cloud‑native solutions using AWS services (Lambda, API Gateway, DynamoDB, S3) and integrate with platforms such as Qualtrics, CRM, and enterprise data warehouses.
• Develop complete solution architectures covering applications, integrations, data flow, infrastructure, and APIs.
• Lead the design and architecture of Qualtrics XM solutions (CX, EX, PX, Brand Experience).
• Stay current with new AI functionalities and Qualtrics AI features.
• Conduct code reviews and guide teams on best practices and cloud‑native patterns.
• Build integration solutions connecting survey platforms with CRM systems, ticketing tools, SMS/messaging gateways, data warehouses, and kiosk systems.
• Support integration with BI tools such as Tableau and Power BI (bonus).
• Ensure solutions directly support client business goals and are scalable for future needs.
• Act as a trusted advisor, simplifying technical concepts, guiding client decisions, and driving best practices.
• Present insights and solution designs to leadership.
• Manage full project lifecycle: scoping, solutioning, design, implementation, and client enablement.
• Enforce design standards, best practices, and compliance requirements across client engagements.
• Maintain consistency and quality in solution delivery across multiple projects.
• Build reusable and scalable solution frameworks to improve efficiency across client engagements.
• Design architectures that adapt to evolving client needs and technology updates.
• Lead development of serverless applications using Node.js, Python, and React.

Required Skills & Experience

• Proven experience as a Solution Architect in consulting or client‑facing roles.
• Qualtrics certification is a must; hands‑on expertise with Qualtrics CX/EX platforms.
• Strong knowledge of API integrations, enterprise architecture, and cloud platforms (Azure, AWS, GCP).
• Experience with AI/ML technologies and familiarity with Qualtrics AI features.
• Technical know‑how in Node.js, Python, SQL, React, Angular, jQuery, HTML/CSS.
• DevOps experience: Jenkins, Docker, Git.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to balance technical depth with business advisory.

Location

DGS India - Mumbai - Thane Ashar IT Park

Brand

Merkle

Time Type

Full time

Contract Type

Permanent #DGS