Software Tooling Support Engineer

Signify; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Signify Bengaluru seeks a Software Tooling Support Engineer to support, configure, and continuously improve the tooling ecosystem for R&D teams. You will ensure Jira, Confluence, Bitbucket, Jenkins, Bamboo, Artifactory and related tools remain reliable and productive across planning, coding, testing and deployment.

You will work closely with engineering teams, support partners, and stakeholders to implement improvements and deliver a consistent developer experience throughout the software

Qualifications

• Experience with software engineering tooling and DevOps workflows.
• Ability to support operational tooling across planning, coding, building, testing and deployment.
• Strong collaboration and communication with engineering teams and support partners.

Responsibilities

• Provide functional and operational support for assigned software engineering tools and platforms.
• Resolve incidents, service requests, and user-reported issues within agreed service levels.
• Support users with application usage, access management and configuration-related requests.
• Collaborate with support teams and suppliers to ensure effective service delivery.
• Configure and maintain application settings, permissions, workflows, templates, integrations.
• Implement approved changes and enhancements and support upgrades and lifecycle management.
• Coordinate testing activities for tool changes, upgrades and releases.
• Support UAT and deployment validation activities.
• Contribute to onboarding, training and adoption activities for engineering teams.
• Promote best practices and standard ways of working.
• Maintain documentation and knowledge articles; participate in reviews and project activities.

Skills

Incident management

User support

Collaboration

Configuration management

Testing coordination

Documentation

Education

Bachelor's degree in a relevant field

Tools

Jira

Confluence

Bitbucket

Jenkins

Bamboo

Artifactory

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world.

Job Summary

Responsible for supporting, configuring, and continuously improving the software engineering tooling ecosystem used by R&D teams across the organization. The role helps ensure that tools supporting planning, collaboration, coding, testing, building, securing and deploying software remain reliable, efficient and aligned with the needs of engineering teams.

More about the role

Examples of supported platforms include Jira, Confluence, Bitbucket, Jenkins, Bamboo, Artifactory and other software engineering, DevOps, and developer productivity tools.

The Software Tooling Support Engineer works closely with engineering teams, support partners, and stakeholders to provide operational support, implement improvements, and contribute to a consistent developer experience across the software development lifecycle.

Key Areas of Responsibility

Application Support & Service Delivery

• Provide functional and operational support for assigned software engineering tools and platforms.
• Resolve incidents, service requests, and user-reported issues within agreed service levels.
• Support users with application usage, access management and configuration-related requests.
• Collaborate with support teams and suppliers to ensure effective service delivery.

Application Administration & Configuration

• Configure and maintain application settings, permissions, workflows, templates, integrations and related configurations.
• Implement approved changes and enhancements.
• Support application upgrades, migrations and lifecycle management activities.
• Contribute to workflow automation and productivity improvements.

Testing & Change Support

• Coordinate and execute testing activities for application changes, upgrades and releases.
• Support user acceptance testing and deployment validation activities.
• Verify application functionality following implementations and system changes.
• Ensure changes are documented and communicated appropriately.

Continuous Improvement & User Enablement

• Contribute to initiatives that improve application stability, efficiency and user experience.
• Support onboarding, training, and adoption activities for engineering teams.
• Promote best practices and standard ways of working.
• Support the introduction of new capabilities and tooling enhancements.

Collaboration & Knowledge Management

• Collaborate with engineering teams, stakeholders, suppliers, and support partners.
• Maintain application documentation, operational procedures, and knowledge articles.
• Share knowledge and contribute to continuous improvement initiatives.
• Participate in operational reviews, support meetings, and project activities.

Everything we'll do for you

You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.