[Software Services] : AVP - Account Management / Client Partner

Vinove; Dadri; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Vinove is seeking an experienced professional to lead the Customer Success function and act as a Client Partner for enterprise accounts. This role requires over 12 years of experience in Digital Transformation and strong skills in client relationship management. You will drive account growth through strategic initiatives, ensure seamless delivery of services, and mentor a team of Customer Success Managers. This position is based in Noida, Uttar Pradesh, India.

Qualifications

• 12-18 years of experience in Digital Transformation / IT Services.
• Proven track record in managing enterprise accounts.
• Strong understanding of technology consulting and modernization.

Responsibilities

• Own and grow a portfolio of strategic/enterprise accounts.
• Drive account expansion through digital transformation initiatives.
• Collaborate with engineering teams for high-quality execution.
• Build strong relationships with CXOs and Business Heads.

Skills

Client relationship management

Negotiation skills

Digital transformation expertise

Team leadership

Job description

[Software Services] : AVP - Account Management / Client Partner

12+ years

Noida

Full-Time

Job Title: Head – Customer Success / Account Management / Client Partner

Experience: 12–18 Years

Role Overview

We are looking for a seasoned leader to head our Customer Success function for Digital Transformation Services .

This role is aligned with a Client Partner / Account Director profile in leading services organizations, with end-to-end ownership of:

• Client relationships
• Delivery alignment
• Account profitability

The candidate will drive long-term strategic partnerships, high retention, and expansion of enterprise accounts , ensuring successful delivery of digital transformation programs.

Key Responsibilities

• Own and grow a portfolio of strategic / enterprise accounts
• Drive account expansion through new initiatives in digital transformation
• Develop and execute account growth strategies and roadmaps
• Identify opportunities across technology transformation, modernization, and innovation initiatives

2. Client Relationship Management

• Build strong relationships with CXOs, Business Heads, and Technology Leaders
• Act as a trusted advisor on digital transformation journeys
• Lead QBRs, MBRs, and executive governance forums
• Ensure high client engagement and satisfaction

3. Delivery Oversight & Execution Alignment

• Collaborate with Delivery / Engineering teams to ensure:
  • High-quality execution
  • SLA adherence
  • Timely delivery of transformation programs
• Ensure smooth transition from sales to delivery
• Act as escalation point for critical client issues

4. Customer Success & Retention

• Drive client retention and long-term engagement
• Track account health metrics such as:
  • Engagement
  • Delivery performance
  • Client satisfaction
• Proactively identify risks and implement mitigation strategies

5. Revenue & Commercial Ownership

• Own revenue targets from existing accounts
• Drive renewals, contract expansions, and margin improvement
• Lead commercial discussions, proposals, and negotiations

6. Team Leadership & Capability Building

• Build and lead a team of Customer Success Managers / Account Managers
• Define KPIs, goals, and performance frameworks
• Mentor team on client engagement, strategic selling, and delivery alignment

7. Governance & Reporting

• Establish governance frameworks for account performance and delivery reviews
• Track key metrics:
  • Revenue growth
  • Account profitability
  • Retention & churn
• Present regular updates to leadership

8. Cross-Functional Collaboration

• Work closely with:
  • Sales teams for account expansion
  • Delivery teams for execution excellence
  • Leadership teams for strategic alignment
• Ensure seamless end-to-end customer lifecycle management

Must-Have Skills & Experience

Domain Expertise

• Strong experience in Digital Transformation / IT Services / Consulting organizations
• Proven track record of managing and growing enterprise accounts
• Strong understanding of:
  • Technology consulting
  • Modernization initiatives
  • Enterprise delivery models

Role Background

• Experience in roles such as:
  • Account Director
  • Client Partner
  • Engagement Manager
  • Customer Success Leader (Services)

Leadership & Business Skills

• Excellent commercial acumen and negotiation skills
• Proven team leadership and scaling experience
• Strategic thinking with strong execution focus

Good-to-Have

• Experience with global clients (US / Europe markets)
• Exposure to cloud, data, AI, or platform-led transformation initiatives
• Experience managing multi-million-dollar accounts