Software Maintenance Renewal Specialist

Aspen Technology; Mumbai City; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Aspen Technology is seeking a Software Renewal Specialist to manage software license contract renewals for worldwide customers. You will drive end-to-end renewal processes from quotes to purchase orders and invoicing, collaborating with Sales, Finance, and Legal to ensure seamless contract closures.

In this role you will analyze renewal history, prepare renewal quotes with the Commercial team, and follow up to secure approvals and orders.

Qualifications

• 2+ years of customer support, sales, or business operations experience in a fast-paced high-tech environment.
• Bachelor’s degree in business or technical discipline preferred.
• Excellent customer service and interpersonal skills.
• Exceptional written and verbal communication skills.
• Strong attention to details and organizational skills.
• Demonstrated ability to handle multiple priorities under tight deadlines with limited supervision.
• Strong knowledge and experience in using MS Office tools such as Word, Excel, and PowerPoint; CRM experience.

Responsibilities

• Renew software license contracts from quote creation to purchase order receipt and invoicing.
• Create license renewal quotes and collaborate with Sales Account Managers and Commercial team.
• Follow-up with Sales/ customers to secure quotes, signatures, and purchase orders.
• Work with Sales, Finance, Legal and other internal teams to expedite renewals.
• Document all communications and action plans in Salesforce CRM.
• Ensure license entitlement and forecast data accuracy in Salesforce.
• Run reports and participate in strategic initiatives and projects.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Attention to detail

Organizational skills

Multitasking under deadlines

Business acumen

Education

Bachelor's degree in business or technical discipline

Tools

Salesforce

Oracle

CRM systems

MS Office

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a Software Renewal Specialist on our Renewal Operations Team, you will be responsible for the software license contract renewals for AspenTech’s worldwide customers. You will drive and execute the process from quote creation and commercials, to contract signature and purchase order receipt, and then order entry for invoicing. This position is in our Revenue Sales Operations organization and will require excellent customer service skills and business acumen as well as strong collaboration with internal teams such as Sales, Finance, and Legal.

Your Impact

• Research software license agreements and renewal history to identify and understand upcoming license contract renewals
• Create license contract renewal quotes and work with the Sales Account Managers and Commercial team to improve deal metrics and outcomes
• Follow-up with Sales Account Managers and/or customers to ensure acceptance of the quotes, contract signatures, and submission of purchase orders as needed to meet our renewal metrics
• Work closely with customers to address their concerns and questions while using the escalation and approval chain to obtain needed help and approvals for any changes
• Collaborate with internal AspenTech resources (e.g. Sales Account Manager, Customer Success Managers, Support, Sales Ops, Finance, Legal) to expedite closure of contracts
• Document all external and internal communications as well as action plans for each pending license renewal in the Salesforce CRM system
• Ensure the timeliness and accuracy of the license entitlement and forecast data in the Salesforce CRM system
• Assist in resolving license invoice collection issues related to your assigned renewals
• Participate in other group projects and assignments as required
• Maintain training and policy documentation and ensure it is kept up to date
• Train new team members
• Run reports and execute assigned strategic initiatives and projects

What You’ll Need

• 2+ years of customer support, sales, or business operations experience in a fast-paced high-tech environment
• Bachelor’s degree in business or technical discipline preferred
• Excellent customer service and interpersonal skills
• Exceptional written and verbal communication skills
• Strong attention to details and organizational skills
• Demonstrated ability to handle multiple priorities under tight deadlines with limited supervision
• Strong knowledge and experience in using MS Office tools such as Word, Excel, and PowerPoint
• Experience in using database-driven business applications such as Salesforce, Oracle, or other CRM and order financial systems
• Strong business acumen
• #LI-RR1