Software Implementation Specialist

Ekkomd; Chennai, Tiruchirappalli, Coimbatore District, Bengaluru, Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Ekko Medical Solutions Private Limited is seeking an Implementation Specialist to own the onboarding from contract to daily usage. You will run onboarding, train clinicians on-site and remotely, configure the platform to fit each clinic's workflow, and address stalled rollouts before churn.

You'll report to the CEO and collaborate with product and support teams to ensure successful deployments across clinics in India and beyond.

Qualifications

• 3+ years in implementation, onboarding, customer success, or a similar delivery role.
• A playbook mindset: you can run a rollout from kickoff to measurable success.
• Strong communication skills, especially with non-technical, clinical audiences.
• Willingness to travel across India, with periodic travel to the US.
• Comfort with startup life: ambiguity, ownership, and building as you go.

Responsibilities

• Own onboarding: kickoff meetings, set milestones, and shepherd new clients to active, everyday use.
• Train clinical staff: deliver in-person and remote training to doctors and clinic staff; translate product features into practical workflow guidance; build scalable training materials.
• Track & drive adoption: monitor usage patterns, diagnose stalls, and feed customer context back to product and support.
• Be the connective tissue: act as liaison between customers and Ekko's product and engineering teams; report rollout health to CEO.

Skills

3+ years exp in implementation/onboar

Playbook mindset

Strong communication with clinical

Willingness to travel India and US

Startup adaptability

Job description

Ekko is an AI-powered healthcare product that turns clinical conversations into structured documentation. Our pipeline transcribes audio, generates clinical notes, and extracts structured data using LLMs. We ship across three surfaces — a web app, a backend service, and a browser extension — used by clinicians who depend on accuracy. We're a small, early-stage team.

We're hiring an Implementation Specialist to own the moment that decides whether a customer succeeds — the stretch from signed contract to a clinic actually using Ekko every day. You'll run onboarding, train clinicians on-site and remotely, configure the product to fit each clinic's workflow, and catch stalled rollouts before they become churn. You'll report directly to the CEO and work closely with product and support.

Own Onboarding

• Run kickoff meetings, set milestones, and shepherd new clients to active, everyday use
• Configure the platform to match each clinic's specific workflow

Train Clinical Staff

• Deliver in-person and remote training to doctors and clinic staff
• Translate product features into practical, workflow-level guidance
• Build scalable training materials: guides, videos, and playbooks

Track & Drive Adoption

• Monitor usage patterns to catch stalled implementations early
• Diagnose why adoption stalls and run the fix, not just flag it
• Feed real customer context back to product and support

Be the Connective Tissue

• Act as the liaison between customers and Ekko's product and engineering teams
• Report directly to the CEO on rollout health and customer risk

What You Bring

• 3+ years in implementation, onboarding, customer success, or a similar delivery role
• A playbook mindset: you can run a rollout from kickoff to measurable success
• Strong communication skills, especially with non-technical, clinical audiences
• Willingness to travel across India, with periodic travel to the US
• Comfort with startup life: ambiguity, ownership, and building as you go

Nice to Have

• Healthcare or clinical software background
• Experience implementing AI-powered products
• Familiarity with HIPAA, NABH, or DPDP compliance standards
• Multilingual skills relevant to our clinician base
• Experience working across multiple geographic markets

Why join Ekko

• Real ownership. You own the moment that decides whether a customer succeeds, not a slice of a bigger process.
• AI product depth. You'll help clinicians adopt an AI scribe into real, live clinical workflows.
• Direct impact. Small team, fast feedback, decisions made in days not quarters.
• Good people. We take the work seriously and ourselves a lot less so.