Software Engineering Lead

Taleo; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

UnitedHealth Group is seeking a Software Engineering Lead to design, develop and deploy voice bots using AWS Lex, Lambda and Connect. You will build conversation flows, integrate with APIs and databases, and improve bot performance with analytics and CloudWatch monitoring.

The role requires 5+ years in software engineering with AWS, experience in IVR and conversational AI, and strong CI/CD practices. Collaboration with product and UX teams is essential for scalable, reliable solutions.

Qualifications

• Fulltime graduation degree is required.
• 5+ years of software engineering with hands-on AWS development.
• Experience with Lex, Lambda, API Gateway and integrations.
• Background in IVR/voice bots and conversational AI.
• Strong CI/CD, logging and cloud best practices.
• Solid NLP/NLU, intent modeling and conversational design.
• Proficient backend development: TS/Node.js/Java.
• Familiar with Amazon Connect or telephony integrations.
• Good problem-solving, communication and collaboration skills.

Responsibilities

• Design, develop, and deploy voice/chat bots using AWS (Lex, Lambda, Connect).
• Test Driven Automation using CI/CD pipelines and Cyara.
• Build and manage conversation flows for voice interactions.
• Integrate bots with APIs, databases, and backend systems.
• Understand LLM models and evals framework.
• Optimize bot performance with analytics and monitoring (CloudWatch).
• Implement NLU/NLP logic for multi-turn dialogues.
• Collaborate with product, UX, and engineering teams for scalable solutions.
• Support testing, debugging, deployment, and continuous improvement.
• Comply with company policies and flexible work arrangements.

Skills

Problem-solving

Communication

Collaboration

NLP/NLU

Conversational AI

TypeScript

Node.js

Java

CI/CD

Automation testing

Education

Graduation degree

Tools

Amazon Lex

AWS Lambda

API Gateway

Amazon Connect

Cyara

CloudWatch

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Software Engineering Lead (2389261)

Software Engineering Lead - 2389261

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Design, develop, and deploy voice/chat bots using AWS (Amazon Lex, Lambda, Connect)
• Test Driven Automation using CI/CD pipelines. Ability to automate testing using tools like Cyara
• Build and manage conversation flows (intents, slots, utterances) for voice interactions
• Integrate bots with APIs, backend systems, and databases for dynamic responses
• Understands LLM different models and has an understanding of evals framework
• Optimize bot performance, accuracy, and user experience using analytics and monitoring (CloudWatch)
• Implement NLU/NLP logic and support multi-turn conversational flows
• Collaborate with product, UX, and engineering teams to deliver scalable solutions
• Support testing, debugging, deployment, and continuous improvements of voice bots
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Must have fulltime graduation degree
• 5+ years of software engineering experience with hands-on AWS development
• Solid experience in Amazon Lex, AWS Lambda, API Gateway, and integrations
• Experience building IVR / voice bots / conversational AI solutions
• Knowledge of CI/CD, logging, monitoring, and cloud best practices
• Good understanding of NLP/NLU, intent modeling, and conversational design
• Test Driven Automation using CI/CD pipelines. Ability to automate testing using tools like Cyara
• Proficiency in Typescript / Node.js / Java for backend development
• Familiarity with Amazon Connect or telephony integrations
• Proven solid problem-solving, communication, and collaboration skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.