Software Engineering Consultant

Sourcebae; Chennai District; Hybrid; INR 1,500,000 - 2,300,000; Full time

Job summary

Sourcebae is seeking an experienced ServiceNow Lead Engineer (Telecom Domain) to design, develop, and implement scalable solutions on the ServiceNow platform. You will lead CMDB, ITOM, TSOM/TSM initiatives and mentor junior developers.

The role requires strong hands-on development in ServiceNow scripting, integrations, and platform architecture, with a hybrid work model across Bengaluru/Chennai/Hydarbad/Pune locations.

Qualifications

• 7+ years of overall IT experience with ServiceNow development.
• 5+ years in CMDB, ITOM, TSOM/TSM modules.
• Experience in telecom service operations and platform upgrades.

Responsibilities

• Lead design, develop, and implement solutions on the ServiceNow platform.
• Mentor junior developers and guide cross-functional teams.
• Drive CMDB maturity, IT Operations automation, and TSOM initiatives.
• Integrate OSS/BSS systems with ServiceNow and ensure scalable, secure solutions.

Skills

ServiceNow development

CMDB data modeling

ITOM modules

TSOM

REST/SOAP integrations

MID Server

Flow Designer

IntegrationHub

Leadership

Job description

Job Title - ServiceNow Lead Engineer (Telecom Domain)

Total Experience Required: 7+

SNOW Experience Required: 5+ Relevant Years on SNOW

Experience working with CMDB, ITOM, TSOM, and TSM modules

Job Type: Full Time - Hybrid

Location: Bengaluru / Chennai / Hyderabad / Pune – Hybrid (2 to 3 days Work from Office)

Skills: CSA, CIS- CSM, CIS-TPSM - Certifications are mandatory

We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate will have deep expertise in CMDB, ITOM, TSOM, and TSM modules, along with strong hands‑on development experience in ServiceNow scripting, integrations, and platform architecture.

The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation, while mentoring junior developers and collaborating with cross-functional teams.

ServiceNow Development

Design, develop, and implement solutions on the ServiceNow platform aligned with business requirements.

Build and customize ServiceNow applications using:

• Business Rules
• Script Includes
• Client Scripts
• UI Actions
• Flow Designer
• Workflows

Lead development efforts and ensure adherence to ServiceNow development best practices.

CMDB Management

• Design and maintain CMDB data model and CI relationships.
• Implement CMDB governance, health dashboards, and data quality rules.
• Configure and manage Discovery and Service Mapping integrations.
• Ensure accurate CI lifecycle management and relationship mapping.

ITOM & TSOM Implementation

• Implement and support IT Operations Management capabilities including:
• Event Management
• Discovery
• Service Mapping
• Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.
• Configure event correlation, alert management, and automation workflows.

TSM (Telecom Service Management)

• Implement ServiceNow Telecom Service Management capabilities.
• Develop workflows for service provisioning, fulfillment, and incident handling in telecom environments.
• Integrate telecom OSS/BSS systems with ServiceNow platform.

Integrations

Develop integrations using:

• REST APIs
• SOAP APIs
• MID Server
• Integration Hub

Integrate ServiceNow with enterprise systems such as:

• Monitoring tools
• OSS/BSS systems
• CRM systems
• Network management tools.

Translate business requirements into technical design and architecture.

Ensure scalable, maintainable, and secure platform solutions.

Participate in platform upgrades and architecture reviews.

Lead and mentor a team of ServiceNow developers.

Conduct code reviews and enforce coding standards.

Collaborate with

• Architects
• Business analysts
• Operations teams
• Infrastructure teams

Required Skills & Qualifications

Strong experience with:

• ServiceNow platform development
• ServiceNow Discovery & Service Mapping
• Event Management & ITOM modules
• TSOM (Telecom Service Operations Management)
• REST/SOAP integrations
• MID Server configuration
• Flow Designer & IntegrationHub

Platform Knowledge

• ServiceNow ITSM
• CMDB data modeling
• ITOM Event Management
• Discovery & Service Mapping
• TSOM network monitoring integrations

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow ITOM or CMDB certifications
• Experience working in Telecom industry environments
• Knowledge of OSS/BSS integrations
• Experience with Agile / DevOps practices

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Ability to lead technical discussions and solution design
• Team mentoring and People Management capabilities
• Stable and scalable ServiceNow platform solutions
• High-quality CMDB data with strong CI relationships
• Automated IT operations and event management workflows
• Telecom service operational efficiency improvements
• Well-documented and maintainable codebase