Software Engineer – Implementation & Support

OGS PayLab: A PayTabs Company; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

OGS PayLab: A PayTabs Company is hiring for an IT Services & Support role. You will contribute to project teams, resolve operational issues, and implement products while maintaining technical standards and security policies. Travel for on-site client support may be required.

The role emphasizes troubleshooting, QA basics, API testing, and strong knowledge of Linux commands, Postman, and JMeter, with shifts on rotation.

Qualifications

• BE/BTech or equivalent required.
• 3-6 years of IT services and support experience.
• Basic knowledge of QA testing.

Responsibilities

• Track status and provide updates on the implementation process.
• Collaborate with Development and other teams to ensure client satisfaction and on-time delivery.
• Travel to client locations to provide on-site assistance.

Education

BE/BTech or equivalent

Tools

Postman

JMeter

WinSCP/Putty

Job description

Summary / Objective

Responsible for contributing to project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures.

• Troubleshooting Support
• Knowledge on basic level QA Testing
• Flexible to work on rotational shifts.
• CCNA Certification (Added Advantage)
• Good knowledge in MYSQL and MSSQL.
• Good experience in Test plan preparation.
• Good experience in Testcase preparation.
• Good knowledge in Postman tool.
• Good knowledge in j-meter tool.
• Good knowledge in WinSCP/Putty.
• Expert in API Testing.
• Good strong knowledge in Linux system commands.

Summary / Objective

Responsible for contributing to project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures.

• Troubleshooting Support
• Knowledge on basic level QA Testing
• Flexible to work on rotational shifts.
• CCNA Certification (Added Advantage)
• Good knowledge in MYSQL and MSSQL.
• Good experience in Test plan preparation.
• Good experience in Testcase preparation.
• Good knowledge in Postman tool.
• Good knowledge in j-meter tool.
• Good knowledge in WinSCP/Putty.
• Expert in API Testing.
• Good strong knowledge in Linux system commands.

Essential Requisites

• Client Handling
• Troubleshooting Support
• Knowledge on basic level QA Testing
• Flexible to work on rotational shifts.
• CCNA Certification (Added Advantage)
• Good knowledge in MYSQL and MSSQL.
• Good experience in Test plan preparation.
• Good experience in Testcase preparation.
• Good knowledge in Postman tool.
• Good knowledge in j-meter tool.
• Good knowledge in WinSCP/Putty.
• Expert in API Testing.
• Good strong knowledge in Linux system commands.

Roles and Key KPIs

• Partner with clients and internal teams to understand business requirements and direct the configuration requirements.
• Develop and perform quality assurance check points to ensure quality and timely delivery.
• Provide Level 2 and 3 support to other team members.
• Problem-solve routine to complex issues.
• Create and implement tools that increase quality, security, and productivity.

Job Description

• Track status and provide updates in relation to overall implementation process.
• Work closely with Development and other teams to ensure client satisfaction and on-time delivery.
• Work with customers to understand their business needs and objectives and map them to our product capabilities.
• Travel to client locations to provide on-site assistance.
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered.

Position Type/Expected Hours of Work

• This is Full time position reporting to Technical Manager and regular hours of work, and days are Monday to Friday, 10:00 a.m. to 7 p.m.

Preferred Education, Experience And Skillsets

• Candidate must have minimum educational qualifications of BE/BTech or equivalent.
• Minimum of 3-6 years- experience working in IT services and support activities.