Software Engineer II (TCF)

Convergys; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Concentrix Bengaluru is seeking an experienced Software Engineer II to join our Cognitive/AI Automation team. You will work on existing and new applications, microservices, integrations, and deployment automation supporting 450+ market-leading customers.

You will combine Java development with DevOps, CI/CD, and conversational AI using Dialogflow, while contributing to design, testing, and production support across the full SDLC.

Qualifications

• Bachelor’s degree in Computer Science is required; a master’s degree is preferred.
• 4–6 years of software development experience.
• Strong hands-on experience with Java, Spring Boot, Microservices, and REST APIs.
• Good understanding of CI/CD, DevOps practices, application deployment, and release lifecycle.
• Experience with Jenkins, Bitbucket Pipelines, or similar CI/CD technologies.
• Good understanding of Git/Bitbucket and source-control practices.
• Knowledge of Google Dialogflow, including intents, entities, fulfillment/webhooks, NLU, and conversational flows.
• Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization.

Responsibilities

• Develop, maintain, and enhance applications using Java, Spring Boot, Microservices, and REST APIs.
• Design and implement scalable backend services and integrations with databases, CRM, customer platforms, and other backend systems.
• Develop and configure conversational solutions using Google Dialogflow, including intents, entities, fulfillment, webhooks, NLU, and conversational flows.
• Develop domain-specific datasets/configuration and optimize conversational solutions for better understanding and user experience.
• Design and maintain efficient conversational flows while addressing disambiguation, errors, and edge cases.
• Understand business and technical requirements and translate them into effective technical solutions.
• Work across the complete SDLC, including design, development, testing, deployment, and production support.
• Design, configure, maintain, and troubleshoot CI/CD pipelines using Jenkins, Bitbucket Pipelines, and similar tools.
• Knowledge of AWS/cloud, Docker, Kubernetes, or similar technologies is an added advantage.
• Independently perform required application and middleware setup across development, testing, UAT, and production environments.
• Work with DevOps and infrastructure teams on application builds, deployments, configurations, releases, and environment management.
• Use Linux/Unix OS commands, application logs, monitoring tools, and debugging techniques to investigate and resolve issues.
• Proactively identify bottlenecks, bugs, deployment issues, integration issues, and performance problems and devise appropriate solutions.
• Develop and maintain code quality, organization, automation, and reusable components.
• Participate in peer code reviews and promote coding standards and engineering best practices.
• Use AI-assisted development tools for coding, debugging, documentation, testing, and code review activities.
• Maintain project and technical documentation using Jira, Confluence, and similar tools.
• Collaborate with developers, QA, DevOps, business analysts, SMEs, and other stakeholders.
• Prepare effort/cost estimates which consistently demonstrate minimum deviation from plan.
• Be accountable and responsible for meeting project timelines and quality expectations.

Skills

Java

Spring Boot

Microservices

REST APIs

CI/CD

DevOps

Dialogflow

Linux/Unix

Education

Bachelor’s degree in Computer Science

Master’s degree preferred

Tools

Jenkins

Bitbucket Pipelines

Git/Bitbucket

Docker

Kubernetes

Google Dialogflow

AWS

Job description

Job Title: Software Engineer II (TCF) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking an experienced, motivated, and creative Software Engineer to join our Cognitive/AI Automation development team to work on existing and new applications, microservices, integrations, conversational AI solutions, and deployment automation supporting our 450+ market-leading customers. The role requires a balanced combination of Java software development, DevOps and CI/CD, conversational AI / Dialogflow, and application deployment lifecycle knowledge. The candidate should be capable of understanding requirements, developing and integrating solutions, configuring conversational flows, supporting deployments, troubleshooting application issues, and contributing to continuous improvement. This role requires a high degree of independent execution, ownership, and responsibility for customer success. The engineer is expected to be highly resourceful and able to execute development and deployment tasks swiftly while maintaining high-quality engineering standards. This is a varied role that offers exposure to a wide range of technologies. A commitment to collaborative problem solving, sophisticated design, quality delivery, automation, continuous learning, and effective use of modern AI-assisted development tools is essential.

Key Duties and Responsibilities

• Develop, maintain, and enhance applications using Java, Spring Boot, Microservices, and REST APIs.
• Design and implement scalable backend services and integrations with databases, CRM, customer platforms, and other backend systems.
• Develop and configure conversational solutions using Google Dialogflow, including intents, entities, fulfillment, webhooks, NLU, and conversational flows.
• Develop domain-specific datasets/configuration and optimize conversational solutions for better understanding and user experience.
• Design and maintain efficient conversational flows while addressing disambiguation, errors, and edge cases.
• Understand business and technical requirements and translate them into effective technical solutions.
• Work across the complete SDLC, including design, development, testing, deployment, and production support.
• Design, configure, maintain, and troubleshoot CI/CD pipelines using Jenkins, Bitbucket Pipelines, and similar tools.
• Knowledge of AWS/cloud, Docker, Kubernetes, or similar technologies is an added advantage.
• Independently perform required application and middleware setup across development, testing, UAT, and production environments.
• Work with DevOps and infrastructure teams on application builds, deployments, configurations, releases, and environment management.
• Use Linux/Unix OS commands, application logs, monitoring tools, and debugging techniques to investigate and resolve issues.
• Proactively identify bottlenecks, bugs, deployment issues, integration issues, and performance problems and devise appropriate solutions.
• Develop and maintain code quality, organization, automation, and reusable components.
• Participate in peer code reviews and promote coding standards and engineering best practices.
• Use AI-assisted development tools for coding, debugging, documentation, testing, and code review activities.
• Maintain project and technical documentation using Jira, Confluence, and similar tools.
• Collaborate with developers, QA, DevOps, business analysts, SMEs, and other stakeholders.
• Prepare effort/cost estimates which consistently demonstrate minimum deviation from plan.
• Be accountable and responsible for meeting project timelines and quality expectations.
• Work with minimum guidance from senior resources and take ownership of assigned deliverables.
• Proactively contribute to and shape quality deliverables, particularly during the design phase.
• Practice and encourage knowledge sharing with a focus on establishing best practices.
• Be open to learning and working with new programming languages, frameworks, cloud technologies, and AI technologies.
• Be willing to work in flexible time zones as per client requirements.

Qualifications and Experience Required

• Bachelor’s degree in Computer Science is required; a master’s degree is preferred.
• 4–6 years of software development experience.
• Strong hands-on experience with Java, Spring Boot, Microservices, and REST APIs.
• Good understanding of CI/CD, DevOps practices, application deployment, and release lifecycle.
• Experience with Jenkins, Bitbucket Pipelines, or similar CI/CD technologies.
• Good understanding of Git/Bitbucket and source-control practices.
• Knowledge of or experience with Google Dialogflow, including intents, entities, fulfillment/webhooks, NLU, and conversational flows.
• Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization regarding all aspects of project solutions with managers, clients, and project teams.
• Strong interpersonal skills and the ability to collaborate across teams.
• Ability to think creatively and provide innovative designs and solutions to problems.
• Experience with or knowledge of the complete software development lifecycle process / SDLC.

Location: IND Bangalore - 55, Divyasree Towers, Bannerghatta Main Road Language Requirements: Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.