Software Engineer I - Production Analyst

IHCS Technologies India Private Limited; Vadodara; On-site; INR 350,000 - 520,000; Full time

Job summary

Qualifacts is seeking an entry-level software engineering/QA professional to join our Vadodara office. You will perform technical triage on reported issues, learn the EHR application end-to-end, and understand how frontend actions map to backend behavior.

You will read and trace code paths, reproduce issues in production-like environments, and document findings for handoff. Ideal candidates have 0–2 years in related roles, strong debugging instincts, and clear English communication.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 0–2 years of experience in software engineering, QA/automation, production support engineering, or technical investigation roles.
• Ability to communicate investigation results clearly and unambiguously in English, both in writing and discussion.
• Strong curiosity, attention to detail, and interest in debugging real-world system behavior.
• Willingness to deeply learn a large, mature codebase and application surface area.

Responsibilities

• Perform technical triage on reported issues, reproducing and confirming system behavior.
• Learn the EHR application end-to-end from the front end and map actions to backend behavior.
• Read and trace code paths to understand interactions and identify likely failure points.
• Reproduce issues in lower or production-like environments using workflows, data, logs, and screenshots.
• Assess reported issues to determine investigability and drive next steps.
• Produce clear investigation notes to enable handoff to other teams.

Skills

Code reading

Debugging

English communication

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

ASP.NET

SQL Server

Classic ASP

Job description

Job Description: Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence.

Its mission is to be an innovative and trusted technology and end‑to‑end solutions partner, enabling exceptional outcomes for its customers and those they serve.

Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non‑profit Certified Community Behavioral Health Clinics (CCBHC) as well as for‑profit large enterprise and small business providers.

Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.

Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

As one of the largest EHR companies in the country, Qualifacts offers revolutionary support for behavioral health, human services, and rehabilitative services.

The technology and solutions that we provide enhance how our customers deliver quality care, make it possible for them to achieve exceptional outcomes, and improve the lives of the individuals they serve.

We draw upon 20 years of experience to inform our products and services, and the result is solutions that empower our customers to achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement.

Qualifacts supports three platforms: CareLogic, Credible, and InSync. The EHR platforms, each uniquely positioned, allow us to serve all segment sizes within the market. This is an onsite position, 5 days/week, in the Vadodara office working the DAY SHIFT. Remote applicants will not be considered.

Key Responsibilities

• Perform technical triage on reported issues, approaching each with healthy skepticism and confirming how the system actually behaves through reproduction, code analysis, and evidence
• Learn the EHR application end‑to‑end from the front end, understanding user workflows and how those actions translate into system behavior
• Read and trace existing code paths to understand system interactions and identify likely failure points (ASP.NET, SQL Server, Classic ASP, with exposure to additional technologies)
• Reproduce issues in lower or production‑like environments using workflows, test data, configuration, logs, and screenshots
• Assess reported issues to determine whether they are investigable, identifying missing information early and driving clear next steps
• Produce clear, structured investigation notes (reproduction steps, expected vs. actual behavior, scope/impact, supporting evidence) to enable effective handoff to other teams

Knowledge & Application

• Ability to read and understand web application code and database logic for analysis and debugging
• Willingness to deeply learn a large, mature codebase and application surface area
• Familiarity with relational data concepts and SQL
• Comfort in reasoning about how front‑end actions affect backend state
• Complexity & Problem Solving Comfortable working through ambiguity and incomplete information
• Enjoys validating behavior, forming evidence‑based conclusions, and knowing when investigation should pause pending more information
• Collaboration & Interaction Works collaboratively within a cross‑functional team and communicates technical findings clearly in writing and discussion

Minimum Qualifications

• Strong curiosity, attention to detail, and interest in debugging real‑world system behavior
• Ability to communicate investigation results clearly and unambiguously in English, both in writing and discussion
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
• 0–2 years of experience in software engineering, QA/automation, production support engineering, or technical investigation roles

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more than 20 years, Qualifacts has delivered thoughtful innovation, technology, support, and services to the behavioral health and human services market.

Most recently, Qualifacts has been on a mission to expand its portfolio to support the patient continuum, from the initial appointment request to final billing and reporting, and everything in between.

Qualifacts has headquarters in Nashville and Tampa with employees across the globe, many with strong healthcare and clinical backgrounds to help bring you the best solutions possible.