Software Engineer

Optum; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

UnitedHealth Group is seeking a Software Engineer to lead the design, development, and deployment of voice bot solutions across cloud platforms. You will collaborate with engineering and business stakeholders, produce clear technical documentation, and drive end-to-end software delivery in a dynamic environment.

The role requires hands-on experience with Google Cloud Platform (GCP) and AWS, strong communication, and the ability to translate business needs into scalable technical designs while

Qualifications

• Proven experience in cloud-based voice bot platforms and contact center technologies.
• Hands-on experience with Google Cloud Platform (GCP) and Amazon Web Services (AWS).
• Familiarity with CI/CD tools and source code repositories.
• Solid communication skills with the ability to collaborate across technical and non-technical teams.

Responsibilities

• Develop comprehensive voice bot solutions, proactively engaging with cross-functional teams throughout the project lifecycle
• Documentation: Produce clear and concise documentation covering backend integrations, business logic, and technical specifications
• Stakeholder Collaboration: Partner with development teams and business stakeholders to communicate design strategies and integration plans
• Technical Design: Translate business requirements into scalable technical designs aligned with architectural standards
• Software Development Lifecycle: Lead all phases including requirements analysis, design, coding, testing, and deployment
• Reusable Components: Design and implement reusable frameworks, components, and patterns to enhance team productivity and solution scalability
• Voice Bot Development: Build and deploy voice bots using platforms such as Google Dialogflow, Amazon Lex, or equivalent cloud technologies
• Subject‑Matter Expertise: Act as the go‑to expert for voice bot development, ensuring adherence to design and implementation best practices
• DevOps Integration: Leverage CI/CD pipelines and Infrastructure‑as‑Code tools (e.g., Jenkins, Terraform) along with version control systems (e.g., GitHub) to streamline development workflows
• Implementation Support: Provide occasional off‑hours support for production deployments (no regular on‑call duties)
• Comply with company policies and directives regarding work locations, teams, shifts, and flexibility.

Skills

Cloud-based voice bot platforms

GCP

AWS

CI/CD tools

Communication skills

Tools

GitHub

Jenkins

Terraform

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Software Engineer (2361938)

Software Engineer - 2361938

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a Developer to spearhead the design, development, and deployment of voice bot solutions tailored to business needs. This role demands a strategic thinker with hands‑on technical expertise, capable of delivering end‑to‑end solutions in a dynamic, matrixed environment. The ideal candidate will collaborate across engineering and business teams, produce clear technical documentation, and drive innovation throughout the software development lifecycle.

Primary Responsibilities:

• Develop comprehensive voice bot solutions, proactively engaging with cross‑functional teams throughout the project lifecycle
• Documentation: Produce clear and concise documentation covering backend integrations, business logic, and technical specifications
• Stakeholder Collaboration: Partner with development teams and business stakeholders to communicate design strategies and integration plans
• Technical Design: Translate business requirements into scalable technical designs aligned with architectural standards
• Software Development Lifecycle: Lead all phases including requirements analysis, design, coding, testing, and deployment
• Reusable Components: Design and implement reusable frameworks, components, and patterns to enhance team productivity and solution scalability
• Voice Bot Development: Build and deploy voice bots using platforms such as Google Dialogflow, Amazon Lex, or equivalent cloud technologies
• Subject‑Matter Expertise: Act as the go‑to expert for voice bot development, ensuring adherence to design and implementation best practices
• DevOps Integration: Leverage CI/CD pipelines and Infrastructure‑as‑Code tools (e.g., Jenkins, Terraform) along with version control systems (e.g., GitHub) to streamline development workflows
• Implementation Support: Provide occasional off‑hours support for production deployments (no regular on‑call duties)
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re‑assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternate work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Skills & Experience
  • Proven experience in cloud‑based voice bot platforms and Contact Center technologies
  • Hands‑on expertise with Google Cloud Platform (GCP) and Amazon Web Services (AWS)
  • Familiarity with CI/CD tools and source code repositories
  • Solid communication skills with the ability to collaborate effectively across technical and non‑technical teams

This is a unique opportunity to lead cutting‑edge bot development initiatives while working in a collaborative and forward‑thinking environment

User Responsibilities:

Leverage enterprise‑approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.