Software Development Sr Analyst

NTT DATA, Inc.; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

NTT DATA is seeking a Data Center Infrastructure Engineer to join our Bangalore team. You will manage and support Data Center infrastructure, including physical and virtual servers, SAN, storage, WAN connectivity, and firewall technologies, while coordinating incident, change, and CMDB activities.

This role requires strong ITIL/ITSM knowledge, excellent communication, and the ability to document SOPs/runbooks and technical procedures; collaboration with network, security, and vendor teams is

Qualifications

• Hands-on experience with Data Center infrastructure and operations.
• Strong knowledge of physical and virtual servers, storage, SAN, WAN networks, and firewall technologies.
• Familiarity with ITIL/ITSM processes: incident, change, CMDB validation, and SOP creation.
• Ability to document processes, SOPs, runbooks, and technical documentation.
• Experience coordinating with vendors and stakeholders for incident resolution.

Responsibilities

• Manage and support Data Center infrastructure and day-to-day operations.
• Monitor and maintain physical and virtual servers for high availability.
• Support server components including memory and storage requirements.
• Manage SAN infrastructure and connectivity.
• Collaborate with network teams on WAN and data center connectivity.
• Coordinate provisioning, storage, and network requirements.
• Work with security teams on firewall requirements and access management.
• Handle Incident Management activities and resolve incidents within SLA timelines.
• Coordinate changes, assess impacts, and obtain approvals before implementation.
• Prepare rollback plans and validate CMDB records.
• Participate in CAB discussions and change reviews as needed.
• Create and maintain SOPs, runbooks, and technical documentation.
• Ensure ITIL/ITSM adherence and coordinate with stakeholders for infrastructure activities.
• Prepare status reports and technical documentation for stakeholders.

Skills

Data Center Infrastructure

Server Administration

SAN

WAN Networking

Firewall

ITIL/ITSM

Incident Management

Change Management

CMDB validation

SOPs / Runbooks

Technical documentation

ERP-related processes

Stakeholder coordination

Tools

ServiceNow

Job description

We are currently seeking a Software Development Sr Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

We are looking for a skilled Data Center Infrastructure Engineer with strong technical knowledge of Data Center infrastructure, including physical and virtual servers, storage, SAN, WAN networks, and firewall technologies. The candidate should have good communication skills and experience in IT Service Management processes, including Incident Management, Change Management, CMDB validation, SOP creation, and technical documentation.

Key Responsibilities

• Manage and support Data Center infrastructure and day-to-day technical operations.
• Monitor and maintain Physical and Virtual Servers to ensure high availability and performance.
• Support server infrastructure components, including memory, storage, and capacity requirements.
• Manage and support Storage Area Network (SAN) infrastructure and connectivity.
• Work with network teams to support and troubleshoot WAN and Data Center network connectivity.
• Coordinate infrastructure provisioning, storage, and network-related requirements.
• Work with network and security teams on Firewall requirements and access management.
• Handle and coordinate Incident Management activities related to Data Center, Server, Storage, and Network infrastructure.
• Monitor, troubleshoot, and resolve infrastructure incidents within defined SLA timelines.
• Coordinate with technical teams, vendors, and stakeholders for timely incident resolution and escalation.
• Support Change Management activities by reviewing, planning, coordinating, and implementing infrastructure changes.
• Assess change impacts, risks, dependencies, and ensure appropriate approvals are obtained before implementation.
• Prepare and validate implementation and rollback plans for infrastructure changes.
• Update and validate CMDB (Configuration Management Database) records to ensure accurate configuration information.
• Participate in change review meetings and CAB discussions, where required.
• Create, maintain, and update Standard Operating Procedures (SOPs), operational runbooks, and technical documentation.
• Ensure all infrastructure processes, configurations, incident resolutions, and changes are properly documented.
• Review and improve existing SOPs and process documents to maintain operational efficiency and compliance.
• Support IT operational and ERP-related processes, as applicable.
• Ensure adherence to ITIL processes, organizational policies, and standard operating procedures.
• Coordinate with technical, business, and finance stakeholders for infrastructure-related activities.
• Prepare regular status reports and technical documentation for stakeholders.

Required Skills

• Good verbal and written communication skills.
• Strong understanding of Data Center Infrastructure and Operations.
• Experience with Physical and Virtual Server management.
• Knowledge of server hardware components, including memory and storage.
• Hands-on knowledge of SAN (Storage Area Network) and Storage infrastructure.
• Understanding of WAN and Data Center Network connectivity.
• Understanding of Firewall and infrastructure security concepts.
• Experience in Incident Management and incident resolution.
• Experience in Change Management and change implementation processes.
• Knowledge of CMDB validation and Configuration Management.
• Experience in creating and maintaining SOPs, runbooks, and technical documentation.
• Understanding of ITIL / ITSM processes.
• Exposure to ERP and IT operational processes.
• Strong stakeholder coordination and problem-solving skills.

Preferred Skills

• Experience in Data Center migration or transformation projects.
• Knowledge of Problem Management and Root Cause Analysis (RCA).
• Experience with ITSM tools such as ServiceNow or similar platforms.
• Understanding of SLA management and operational reporting.
• Experience in knowledge management and process documentation.

Experience

• 3–8 years of relevant experience in Data Center Infrastructure, Server Administration, Storage, or Network Operations.

Note: Candidates with hands-on expertise in Data Center Infrastructure, Servers, Storage, SAN, WAN Networking, Incident Management, Change Management, CMDB validation, SOP creation, and technical documentation will be preferred.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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