AI Agent Engineer

Observe.AI; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Medical insurance for self and family

Accidental insurance

Group term life insurance

Annual Learning & Development allot

Generous holidays and parental leave

Team events and wellbeing perks

Job summary

Observe.AI is actively seeking a client-facing AI Agent Engineer to design, integrate, and deploy enterprise-grade Voice and Chat AI agents and Copilots. This hands-on role focuses on delivering AI solutions within customer environments, translating requirements into working configurations, prompts, and scalable workflows.

You will own the end-to-end lifecycle from design to deployment, collaborating with customers to demonstrate progress, train users, and iterate on implementations across

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 1-5 years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments.
• Strong ability to communicate and lead customer-facing discussions—from deep technical troubleshooting to weekly project demos.
• Must have hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
• Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.).
• Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization.

Responsibilities

• Build & Deploy Agents: Own the implementation of AI agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
• Client Engagement: Act as the primary technical partner for customers—lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production.
• Systems Integration: Configure and connect systems using APIs—handling authentication, data mapping, error handling, and integrations with CRMs, knowledge bases, and other enterprise tools.
• Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
• Prompt Design & Optimization: Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets.
• Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.
• Cross Functional Collaboration: Collaborate with product/engineering teams to elevate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations.

Skills

APIs integration

Prompt design

SIP/CCaaS

LangChain

API troubleshooting

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

SIP

Twilio

Amazon Connect

LangChain

LlamaIndex

Job description

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.

The Opportunity

We’re looking for a client-facing AI Agent Engineer to design, integrate, and deploy enterprise-grade Voice and Chat AI agents and AI Copilots. This is a hands-on, delivery-focused role centered on bringing AI solutions to life within customer environments—not building foundational AI models.

You will work directly with customers to translate requirements into working solutions by configuring integrations, designing prompts and workflows, and deploying scalable AI agents. This role is ideal for someone who enjoys problem-solving across systems, working with APIs, and delivering real-world AI applications.

You’ll own the end-to-end lifecycle of AI agent delivery—from initial design and integration through testing, client demos, deployment, and ongoing iteration.

What You’ll Be Doing

• Build & Deploy Agents: Own the implementation of AI agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
• Client Engagement: Act as the primary technical partner for customers—lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production.
• Systems Integration: Configure and connect systems using APIs—handling authentication, data mapping, error handling, and integrations with CRMs, knowledge bases, and other enterprise tools.
• Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
• Prompt Design & Optimization: Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets.
• Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.
• Cross Functional Collaboration: Collaborate with product/engineering teams to elevate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations.

What You’ll Bring to the Role

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 1-5 years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions.
• Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences.
• Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
• Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.).
• Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization.
• Strong problem‑solving mindset: ability to find workarounds, unblock integrations, and adapt to customer‑specific ecosystems.
• Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus.
• Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus.
• Comprehensive medical insurance coverage for self and family, including free online doctor consultations and additional wellness benefits
• Accidental insurance and group term life insurance coverage
• Privilege and sick leave in line with applicable statutory norms
• Generous national and festive holidays, along with well‑defined parental leave policies
• Annual Learning & Development allowance to support continuous professional growth
• Rewards and recognition programs designed to encourage and celebrate high performance
• Regular team and culture‑building events across the organization
• Flexible benefits for tax optimisation, including meal cards, provident fund, and other options

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non‑traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.