Software Developer I (Technical Support Specialist I)

TSMG; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

TSMG in Hyderabad, India, is seeking a Software Developer to act as the primary technical liaison for client stakeholders. You will leverage SQL, API interactions, and scripting to resolve issues, automate processes, and coordinate releases.

The role requires 3–5 years in technical support, DevOps, or mid-level development, with strong communication and analytical skills. 100% on-site work in Hyderabad is offered with weekend/holiday flexibility.

Qualifications

• Experience in technical support, DevOps, or mid-level development roles (3–5 years).
• Proficient in SQL data extraction and analysis.
• Strong experience consuming web services via HTTP verbs, auth, and JSON data structures.

Responsibilities

• Be the primary technical liaison for client stakeholders and provide updates on resolutions.
• Develop and maintain ETL scripts using SQL, Python, or Java to automate data workflows.
• Lead end-to-end incident and bug management, including debugging and escalation of critical issues.
• Coordinate releases and tool updates to ensure smooth deployments with minimal disruption.
• Provide on-site operational support and deep-dive analysis for complex issues.

Skills

SQL

Python

Java

API interaction

Communication

Analytical thinking

Tools

HTTP/REST

JSON

Job description

Summary As a Software Developer on the team, you will be the primary technical liaison for key client stakeholders, ensuring the smooth operation and adoption of our tools and platforms. You'll leverage your technical expertise in SQL, Python (good-to-have but not mandatory), Java (good-to-have but not mandatory) and API interaction to resolve complex issues, automate processes, and coordinate releases, directly impacting client success and program efficiency.

Core Responsibilities

• Act as the primary technical point of contact for client stakeholders to gather requirements and provide updates on technical resolutions.
• Develop and maintain scripts using Python or Java and SQL queries to automate data extraction, transformation, and loading (ETL) processes, improving data accuracy.
• Incident & Bug Management: Lead the end-to-end process for technical issues—from initial debugging and reproducibility testing to escalating critical bugs (latency, tool failures) based on established impact thresholds.
• Release Coordination: Manage the rollout of tool updates and new features, ensuring seamless integration and minimal disruption to operations.
• Operational Support: Respond to high-tier technical support tickets, performing deep-dive analysis to resolve complex issues in a timely and clear manner.

Required Skills & Qualifications

• Experience: 3-5 years in a technical support, DevOps, or mid-level development role.
• Development Stack: SQL (data extraction and analysis)
• API: Strong experience interacting with web services via HTTP verbs (GET, POST, etc.), managing secure API authentication, and handling JSON data structures. Should be able to read execute API Connects but not required to build API connects
• Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Analytical Mindset: Strong analytical and troubleshooting skills, with a methodical approach to root cause analysis.
• 100% on-site: The work mode is 100% on-site with no flexibility of hybrid or remote arrangements. The location would be Hyderabad, India.
• Work Flexibility: Ability to work independently and manage multiple priorities in a fast-paced environment, including availability for weekend shifts (typically 1–2 days per month) and on all major public holidays.