Software Configuration Coordinator

EY; Ernakulam; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

At EY, the Software Configuration Coordinator will plan, coordinate, and govern software changes and releases across the SAP landscape to ensure controlled, compliant promotions. The role partners with Basis, development, testing and release teams to enable timely, high-quality releases.

It requires process-driven execution with SAP Solution Manager and STMS expertise, and strong collaboration with global teams to maintain system stability and drive risk-aware change management.

Qualifications

• Understanding of SDLC and ITIL practices.
• Hands-on experience with SAP Solution Manager ChaRM and STMS.
• Familiarity with IT service management tools (e.g., ServiceNow).
• Strong cross-functional collaboration and stakeholder communication.

Responsibilities

• Plan, coordinate, and govern software releases and transport movements across the SAP landscape.
• Manage end-to-end Change Request Management (ChaRM) activities.
• Remediate transport conflicts and retrofit issues prior to production promotions.
• Ensure adherence to release, change, and transport management processes.
• Coordinate with global, cross-functional teams to align on release readiness.
• Monitor dependencies among SAP modules to mitigate risk.
• Maintain release documentation and support governance forums.

Skills

SDLC understanding

ITIL practices

Cross-functional leadership

Analytical & problem-solving

Release management

Stakeholder communication

Tools

SAP Solution Manager (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation)

SAP Transport Management System (STMS)

ServiceNow

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Title: Software Configuration Coordinator

Role Overview

The Software Configuration Coordinator is accountable for planning, coordinating, and governing software changes and releases across the enterprise landscape. This role ensures changes are promoted in a controlled, compliant, and risk-aware manner by partnering with development, Basis, enhancement, testing, and release teams. This position is highly process-driven and requires experience with SAP Solution Manager (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation) and SAP Transport Management System (STMS). The role is critical to maintaining system stability and enabling timely, high-quality releases.

Key Responsibilities

• Plan, coordinate, and govern software releases and transport movements across the SAP landscape
• Manage and oversee end-to-end Change Request Management (ChaRM) activities
• Review, analyze, and remediate transport conflicts and retrofit issues prior to production promotions
• Ensure adherence to release, change, and transport management processes
• Coordinate with global, cross‑functional teams (Basis, Development, Testing, Business) to align on release readiness
• Monitor dependencies and interrelationships among SAP modules to mitigate risk
• Maintain accurate and up‑to‑date solution and release documentation
• Support governance forums by providing release status, risk assessments, and impact analysis
• Enforce process compliance while enabling timely delivery of business changes

Required Skills & Experience

• Strong understanding of the Software Development Life Cycle (SDLC)
• Hands‑on experience with:
  • SAP Solution Manager (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation)
  • SAP Transport Management System (STMS)
• Experience with IT Service Management tools (e.g., ServiceNow)
• Knowledge of ITIL Service, Change, and Release Management practices
• Ability to lead and influence cross‑functional, multi‑location teams
• Strong analytical, problem‑solving, and decision‑making skills
• Able to manage multiple parallel releases and priorities with clear communication and effective organization

Behavioral & Professional Competencies

• Detail- and quality-focused, with a consistent approach to following and improving processes
• Works effectively with distributed teams, including coordinating work across time zones and knowing when to scale risks
• Excellent stakeholder communication and relationship‑building skills
• Adapts to changing priorities by re-planning work, communicating trade-offs, and maintaining delivery quality
• Standard working hours are 8:00 a.m. to 5:00 p.m. EST, with flexibility required to work outside these hours based on business needs.

Why This Role is Critical

• System stability during frequent releases
• Timely promotion of critical fixes and enhancements
• Reduced release risk through structured, repeatable processes

Not filling this role can result in release bottlenecks, higher defect leakage, increased operational risk, and over‑reliance on existing staff.

Inclusive hiring note:

We welcome applications from candidates with a wide range of backgrounds and experiences. If you need accommodation or adjustment during the recruitment process, please let us know.

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