Software Configuration Coordinator

EY; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

EY Bengaluru is seeking a Software Configuration Coordinator to plan and govern software changes across the enterprise SAP landscape, ensuring controlled, compliant releases. The role demands SAP Solution Manager ChaRM, STMS, and strong coordination with global teams.

English communication and ITIL practices are essential for success. As part of EY's commitment to a better working world, you will drive release readiness, manage risks, and maintain documentation to support timely business changes

Qualifications

• 6–10 years total experience in SAP/IT release governance.
• Hands-on with ChaRM, STMS, and Solution Documentation.
• Experience with ITSM tools such as ServiceNow.
• Strong analytical and stakeholder management skills.
• Ability to coordinate multi-location teams across time zones.
• Proficiency in English for business communications.

Responsibilities

• Plan, coordinate, and govern software releases and transports across the SAP landscape.
• Manage end-to-end Change Request Management (ChaRM) activities.
• Remediate transport conflicts prior to production promotions.
• Ensure adherence to release, change, and transport management processes.
• Coordinate with global cross-functional teams to align on release readiness.
• Monitor dependencies among SAP modules to mitigate risk.
• Maintain up-to-date solution and release documentation.
• Provide release status and risk analyses to governance forums.
• Enforce process compliance while enabling timely business changes.

Skills

SDLC

ITIL

Cross-functional leadership

English proficiency

Release management

Problem solving

Tools

SAP Solution Manager

ChaRM

STMS

ServiceNow

Job description

Job Description:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Title: Software Configuration Coordinator

Role Overview

The Software Configuration Coordinator is accountable for planning, coordinating, and governing software changes and releases across the enterprise landscape. This role ensures changes are promoted in a controlled, compliant, and risk-aware manner by partnering with development, Basis, enhancement, testing, and release teams.

This position is highly process-driven and requires experience with SAP Solution Manager (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation) and SAP Transport Management System (STMS). The role is critical to maintaining system stability and enabling timely, high-quality releases.

Key Responsibilities

• Plan, coordinate, and govern software releases and transport movements across the SAP landscape


• Manage and oversee end-to-end Change Request Management (ChaRM) activities


• Review, analyze, and remediate transport conflicts and retrofit issues prior to production promotions


• Ensure adherence to release, change, and transport management processes


• Coordinate with global, cross functional teams (Basis, Development, Testing, Business) to align on release readiness


• Monitor dependencies and interrelationships among SAP modules to mitigate risk


• Maintain accurate and up to date solution and release documentationi>
  
• Support governance forums by providing release status, risk assessments, and impact analysis


• Enforce process compliance while enabling timely delivery of business changes

Required Skills & Experience

• Total Experience required 6- 10 years.


• Strong understanding of the Software Development Life Cycle (SDLC)


• Hands on experience with:
  
  
  
  • SAP Solution Manager (ChaRM, Enhanced Retrofits, Focused Build, Solution Documentation)
  
  
  • SAP Transport Management System (STMS)
  
  
  
  


• Experience with IT Service Management tools (e.g., ServiceNow)


• Knowledge of ITIL Service, Change, and Release Management practices


• Ability to lead and influence cross functional, multi location teams


• Strong analytical, problem solving, and decision making skills


• Able to manage multiple parallel releases and priorities with clear communication and effective organization


• Proficiency in English business language required

Behavioral & Professional Competencies

• Detail- and quality-focused, with a consistent approach to following and improving processes


• Works effectively with distributed teams, including coordinating work across time zones and knowing when to escape risks


• Excellent stakeholder communication and relationship building skills


• Adapts to changing priorities by re-planning work, communicating trade-offs, and maintaining delivery quality


• Standard working hours are 8:00 a.m. to 5:00 p.m. EST, with flexibility required to work outside these hours based on business needs.

Why This Role is Critical

The Software Configuration Coordinator plays a key governance role in ensuring:

• System stability during frequent releases


• Timely promotion of critical fixes and enhancements


• Reduced release risk through structured, repeatable processes

Not filling this role can result in release bottlenecks, higher defect leakage, increased operational risk, and over reliance on existing staff.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.