Customer Relationship Executive

Jones Lang LaSalle Incorporated; Ludhiana; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Customer Relationship Executive for on-site work at Ludhiana Mall. You will engage guests and tenants, coordinate with operations and technical teams, and support data-driven reporting.

The role involves preparing MIS, dashboards, and compliance documentation. The ideal candidate has MBA/ graduation with 3–5 years in mall/ real estate or related industries, plus strong analytical and problem-solving skills.

Qualifications

• MBA/ Graduation or equivalent with 3–5 years in Mall Operation/ Real Estate/ Hotel or Construction.
• Analytical and meticulous with strong problem-solving and coordination skills.
• Experience with data reporting, MIS and compliance related tasks.

Responsibilities

• Act as face of the client at the mall site and engage guests/tenants.
• Coordinate with operations and technical teams and support data extraction.
• Create reports, dashboards, and MIS per management requirements.
• Ensure compliance documentation and audits, and maintain site records.

Skills

Analytical thinking

Attention to detail

Problem solving

Education

MBA/ Graduation

Tools

Helpdesk tools

Job description

## Customer Relationship ExecutiveAplikuj: On-site: Ludhiana, PB: Full time: Opublikowano dzisiaj: REQ529822**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Position:** Customer Relationship Executive**Business:** Mall Operation **Job Overview**You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: * Understand business and ensures there is integration between business and technology.* Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable* Provides analytic support by coordinating data extraction from various databases and data interpretation.* Create report templates and data gathering tools to meet desired future standard* Data custodian & controller* Trend analysis and aligning with account management team* Technology Tools incl Helpdesk – Trending and Analytics* Deliver output files for reports and dashboards* Sign off on data roadworthiness* Facilitate Reporting on compliances* Seek and collate data for analytics* Generate MIS and reports as management requirement* Predictive reporting* Work with finance on budget targets* Cross verification of data as per agreed TOR time to time* Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports.* Custodian of all Site team statutory compliances , their documentation and records* Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents* Building statutory compliances are to be tracked for expiration and renewals* All documentation recording to be ensured on shared folders related to compliance **Site details:**You will be working at Mall . **Site dynamics:**Work Schedule: Site team: e.g.: Operation Head +2 Other details if any **Sound like you? Here is what we’re looking for:** **Being Analytical and Meticulous**Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. **Qualifications**MBA/ Graduation **OR** any equivalent, with min 3-5 years of work experience in Mall Operation/ Real Estate/ Hotel or Construction Industry. **What we can do for you:**At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.**Location:**On-site –Ludhiana, PB**Scheduled Weekly Hours:**48