Soft Service Executive

JLL; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

JLL is seeking a seasoned Soft Services/Facility Manager to oversee operations across multiple OpCos at on-site Gurugram. You will ensure quality, efficiency, and client satisfaction while aligning with SLAs and budgets.

Lead vendor relationships, drive audits and KPIs, and communicate performance to facility managers. This role requires 5–7 years’ experience and a Bachelor’s degree, with a 48-hour weekly schedule and on-site work.

Qualifications

• Experience: 5-7 years in soft services/facility management, including 2-3 years managing multi-site operations.
• Skills: Strong vendor management, negotiation, analytical abilities, facility management software proficiency, excellent communication, and multi-priority management capabilities.
• Education: Bachelor’s degree in Facility Management, Business Administration, or related field.

Responsibilities

• Multi-OpCo Coordination: Oversee soft services operations across assigned OpCos with standardized delivery frameworks.
• Soft Services Management: Manage housekeeping, pest control, landscaping, waste management, catering, security support, and reception services.
• Vendor Management: Manage vendor relationships, contracts, and performance across OpCos.
• Quality & Compliance: Establish KPIs, conduct audits, and implement corrective actions.
• Budget Management: Develop and manage soft services budgets, monitor expenditure, and optimize resources.
• Stakeholder Engagement: Primary contact for soft services; handle escalations and communication with facility managers and clients.

Skills

Vendor management

Negotiation

Analytical abilities

Facility management software

Excellent communication

Multi-priority management

Education

Bachelor’s degree in Facility Management, Business Administration, or related field

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

Manage soft services delivery across multiple operating companies (OpCos), ensuring consistent quality, operational efficiency, and client satisfaction.

Key Responsibilities

Multi-OpCo Coordination Oversee soft services operations across assigned OpCos with standardized delivery frameworks. Build strong relationships with OpCo leadership and coordinate cross-location initiatives for efficiency and best practice sharing.

Soft Services Management Manage housekeeping, pest control, landscaping, waste management, catering, security support, and reception services. Ensure compliance with SLAs, contractual obligations, and client requirements across all locations.

Vendor Management Manage vendor relationships, contracts, and performance across OpCos. Conduct performance reviews, negotiate pricing, and ensure compliance with health, safety, and regulatory standards.

Quality & Compliance Establish KPIs, conduct audits, and implement corrective actions. Monitor service standards and ensure regulatory compliance across all sites.

Budget Management Develop and manage soft services budgets, monitor expenditure, identify cost savings, and optimize resource allocation while maintaining quality.

Stakeholder Engagement Serve as primary contact for soft services matters. Address escalations, communicate performance updates, and maintain strong relationships with facility managers and clients.

Required Qualifications

Experience: 5-7 years in soft services/facility management, including 2-3 years managing multi-site operations

Skills: Strong vendor management, negotiation, analytical abilities, facility management software proficiency, excellent communication, and multi-priority management capabilities

Education: Bachelor’s degree in Facility Management, Business Administration, or related field

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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