SOC Analyst L1

NTT DATA; Dadri; On-site; INR 600,000 - 840,000; Full time

Job summary

NTT DATA in India is seeking a Security Managed Services Engineer (L1) to deliver managed services for firewall infrastructure, proactively identifying incidents and routing them to the right resolver group.

The role emphasizes first-line support for standard incidents, incident reduction, and potential project involvement. On-site working with growth opportunities within our global team.

Qualifications

• BE/BTech in Electronics/EC/EE/CS/IT Engineering is required.
• Minimum 2 years of experience in security products and services, preferably SIEM.
• Knowledge of firewalls, IPS, WAF, DDOS, EDR and incident response.
• Ability to craft SIEM content: filters, reports, queries, and trends.
• Knowledge of packet analysis and networking protocols.
• Analytical and troubleshooting skills.

Responsibilities

• Monitors client infrastructure and solutions.
• Identifies problems and errors before or as they occur.
• Routinely identifies incidents and opportunities for avoidance and reduction.
• Investigates first line incidents and identifies root causes.
• Provides telephonic or chat support to clients.
• Schedules maintenance windows for patches and configuration changes.
• Follows handover procedures for shift changes to ensure continuity.
• Reports and escalates incidents where necessary.
• Ensures timely resolutions of incidents and requests.
• Updates knowledge articles or creates new ones.
• Identifies opportunities for automation and process improvement.
• May support project work as required.
• May implement Disaster Recovery functions and tests.
• Performs any other related task.

Skills

Firewall knowledge

SIEM

Incident response

Networking basics

Analytical skills

Education

BE/BTech in Electronics/EC/EE/CS/IT Engineering

Security certifications (CCNA Security / CCSA / CEH / CompTIA)

Job description

Job Description:

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.

The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required.

What youll be doing

Academic Qualifications and Certifications:

• BE/BTech in Electronics/EC/EE/CS/IT Engineering
• At least one security certification such as CCNA Security, CCSA, CEH, CompTIA

Required Experience:

• Minimum 2 years of experience in handling security related products & services and preferably SIEM solution.
• Person should have adequate knowledge of security devices like firewalls, IPS, Web Application Firewall, DDOS, EDR, Incident response, SOAR and other security devices.
• Construction of SIEM content required to produce Content Outputs (e.g., filters, active lists, correlation rules, reports, report templates, queries, trends, variables)
• Knowledge of packet level analysis
• Knowledge of networking protocols and technologies and network security
• Sound analytical and troubleshooting skills

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Schedules maintenance activity windows for patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Workplace type:

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us.