SOC Analyst (L1)

NTT DATA, Inc.; Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

NTT DATA, Inc. seeks a Security Managed Services Engineer (L1) in Delhi, India, to provide managed services ensuring operational firewall infrastructure. This role focuses on first-line support for security incidents, investigating and routing them as needed. Candidates should have a BE/BTech degree in relevant engineering fields with at least 2 years of experience in security-related products. The position entails monitoring client infrastructure, troubleshooting issues, and providing comprehensive support on-site.

Qualifications

• Minimum 2 years of experience in security-related roles, preferably with SIEM.
• Knowledge of networking protocols and network security.
• Experience with firewalls, IPS, Web Application Firewalls, and EDR.

Responsibilities

• Monitor client infrastructure and solutions.
• Identify problems and errors before they occur.
• Investigate first-line incidents and determine root causes.
• Provide support to clients via telephone or chat as necessary.
• Schedule maintenance windows for patching.

Skills

Security-related products and services

SIEM solutions

Packet-level analysis

Analytical skills

Troubleshooting

Education

BE/BTech in Electronics, EC, EE, CS, or IT Engineering

Security certifications (CCNA Security, CCSA, CEH, CompTIA)

Job description

Security Managed Services Engineer (L1)

The Security Managed Services Engineer (L1) is an entry‑level engineering role responsible for providing managed services to clients to ensure their firewall infrastructure remains operational. The role includes proactively identifying, investigating, and routing incidents to the correct resolver group.

The primary objective of this role is to ensure zero missed service‑level agreement (SLA) conditions, focusing on first‑line support for standard and low‑complexity incidents and service requests. In addition, the engineer may contribute to or support project work as required.

Academic Qualifications and Certifications

• BE/BTech in Electronics, EC, EE, CS, or IT Engineering
• At least one security certification such as CCNA Security, CCSA, CEH, or CompTIA

Required Experience

• Minimum 2 years of experience handling security‑related products and services, preferably with SIEM solutions.
• Adequate knowledge of security devices such as firewalls, IPS, Web Application Firewall, DDOS, EDR, incident response, SOAR, and other security technologies.
• Experience in constructing SIEM content to produce content outputs (e.g., filters, active lists, correlation rules, reports, query templates, trends, variables).
• Knowledge of packet‑level analysis.
• Knowledge of networking protocols, technologies, and network security.
• Sound analytical and troubleshooting skills.

Key Responsibilities

• Monitor client infrastructure and solutions.
• Identify problems and errors before or when they occur.
• Identify common incidents and opportunities for avoidance and incident reduction.
• Investigate first‑line incidents and determine root causes.
• Provide telephone or chat support to clients when required.
• Schedule maintenance windows for patching and configuration changes.
• Follow handover procedures for shift changes to ensure service continuity.
• Report and escalations of incidents as necessary.
• Ensure efficient and comprehensive resolutions of incidents and requests.
• Update existing knowledge articles or create new ones.
• Identify opportunities for work optimization, including automation and process improvement.
• Support project work as required.
• Assist in implementing and delivering disaster recovery functions and tests.
• Perform any other related tasks as required.

Workplace Type

On‑site

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.