MS Security Engineer

NTT DATA, Inc.; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

NTT DATA, Inc. is looking for a Security Managed Services Engineer (L1) in Mumbai, India. The role focuses on providing managed services, ensuring firewall infrastructure is operational, and supporting clients through incident resolution. Ideal candidates have a Bachelor's degree in IT/Computing and CCNA certification. Responsibilities include monitoring client infrastructure, assisting with incidents, and documenting solutions. This position requires strong communication skills and a client-centric approach within a pressurized environment.

Qualifications

• Entry-level experience in security, network, or data centre support.
• Basic knowledge of management agents and ITIL processes.
• Demonstrated problem-solving and first-line support capabilities.

Responsibilities

• Monitor client infrastructure and solutions.
• Identify and report incidents, ensuring zero SLA misses.
• Provide telephonic or chat support to clients as needed.
• Update and create knowledge articles for common issues.

Skills

Strong communication skills

Planning and organizational abilities

Adaptability

Client-centric approach

Education

Bachelor’s degree in IT/Computing

CCNA or relevant level-1 Network Security certification

Job description

Security Managed Services Engineer (L1)

The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remains operational. The role focuses on first‑line support for standard and low‑complexity incidents and service requests, proactively identifying, investigating, and routing incidents to the correct resolver group. The primary objective is to ensure zero missed service level agreement (SLA) conditions.

What You’ll Be Doing

• Monitor client infrastructure and solutions
• Identify problems and errors before they occur
• Identify common incidents and opportunities for avoidance and incident reduction
• Investigate first‑line incidents, determine root causes, and propose solutions
• Provide telephonic or chat support to clients when required
• Schedule maintenance windows for patching and configuration changes
• Follow handover procedures for shift changes to ensure service continuity
• Report and Escalate incidents where necessary
• Ensure efficient and comprehensive resolution of incidents and requests
• Update existing knowledge articles or create new ones
• Identify opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and general process improvement
• Support or contribute to project work as required
• Work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes

• Strong communication skills across diverse cultures and social groups
• Excellent planning and organizational abilities, accounting for changing circumstances
• Positive outlook and resilience in a pressurized environment
• Willingness to work hard and put in longer hours when necessary
• Effective active listening techniques: paraphrasing, probing, and clarifying information
• Adaptability to changing circumstances
• Client‑centric approach, placing clients at the forefront of all interactions and creating a positive client experience throughout the journey

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• CCNA or relevant level‑1 Network Security certification is desirable; additional certifications carry extra weight

Required Experience

• Entry‑level experience troubleshooting and providing support in security, network, data centre, systems, or storage administration and monitoring services within a medium to large ICT organisation
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (Security, Network, Data Centre, Telephony, etc.)
• Working knowledge of ITIL processes

Workplace Type

On‑site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.