SMB Sales Manager

Birdeye; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Birdeye, a leading AI-powered Experience Marketing platform, seeks a senior sales leader to scale a high-performing B2B SaaS AE team focused on the North American SMB market with AI solutions. You will coach AEs on value-based demos, discovery, negotiation, and closing while partnering with Marketing and Customer Success to optimize lead handoffs and drive conversions.

The role demands experience selling AI-enabled products, a strong track record of quota attainment, and excellent English

Qualifications

• AI Domain Expertise in Voice AI/Agentic AI products or related platforms.
• Leadership experience managing or guiding a B2B SaaS Account Executive team for NA markets.
• Proven top-performing B2B SaaS AE with a history of exceeding quota.
• Experience coaching teams through SMB closing cycles, value pricing, and fast-paced deals.
• Deep proficiency with CRM tools and revenue forecasting platforms (e.g., Salesforce).
• Excellent written, verbal, and executive presentation skills in English.
• Ability to establish and enforce internal sales processes and deal desk workflows.
• Bachelor’s degree in business, marketing, or related field.

Responsibilities

• Drive revenue outcomes by meeting and exceeding quarterly and annual quotas.
• Conduct weekly 1:1s, pipeline audits, and coaching to elevate team performance.
• Instill value-based selling across the team and articulate ROI of AI solutions.
• Identify and remove revenue bottlenecks across the sales cycle.
• Maintain accurate revenue forecasts and pipeline visibility for execs.
• Escalate high-value customer discussions to ensure trust and alignment.

Skills

Leadership

Closing track record

Deal strategy

CRM mastery

Communication

Process builder

Education

Bachelor’s degree (or equivalent) in business, marketing, or a related field

Tools

Salesforce

Job description

Why Birdeye?

Birdeye is the leading agentic marketing platform for multi-location brands.

Job Type

Full-time

Description

Why Birdeye? Birdeye is the leading agentic marketing platform for multi-location brands. Companies like H\&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions. Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

What You’ll Do

• Lead & Scale: Build, mentor, and direct a high-performing team of B2B SaaS Account Executives focused on the North American Small Business (SMB) market, specializing in cutting-edge AI solutions.
• Pipeline & Funnel Governance: Drive team performance across the middle and bottom of the funnel (MOFU/BOFU), ensuring high conversion rates from BDR-set meetings to closed deals.
• Deal Coaching & Execution: Join critical calls, lead deal reviews, and coach AEs on mastering value-based demos, strategic discovery, negotiation, and closing techniques for Voice AI, Front Desk AI, and Agentic AI offerings.
• Cross-Functional Collaboration: Partner closely with BDR Managers, Marketing, and Customer Success to optimize inbound/outbound lead handoffs from BDRs, streamline workflows, and maximize customer acquisition.
• Executive Alignment: Facilitate communication for complex or critical deals between senior leadership, external stakeholders, and your sales team to expedite closing.
• Strategy & Innovation: Stay current with Agentic AI solutions, industry trends, and competitor dynamics to continuously refine team playbooks and go-to-market execution.

Responsibilities

• Drive Revenue Outcomes: Accountable for consistently meeting and exceeding quarterly and annual team quota targets.
• Team Development: Conduct weekly 1:1s, pipeline audits, and call coaching sessions to elevate team performance and build future sales leaders.
• Sales Methodology Excellence: Instill a value-based selling approach across the team, ensuring AEs articulate the profound ROI of AI-driven automation products effectively.
• Process & Friction Optimization: Identify revenue bottlenecks across the sales cycle and implement proactive strategies and internal processes to reduce friction.
• Forecast Accuracy: Maintain accurate revenue forecasts and pipeline visibility within the CRM for executive reporting.
• Stakeholder Management: Serve as an escalation point for high-value customer discussions to ensure long-term trust and alignment.

Requirements

• AI & Tech Domain Expertise: Proven background or deep familiarity selling/managing sales motions for Voice AI, Front Desk AI, or Agentic AI products/platforms.
• Leadership Experience: Proven track record managing or leading a team of B2B SaaS Account Executives targeting the North American market.
• Closing Track Record: Prior experience as a top-performing B2B SaaS Account Executive with a demonstrated history of exceeding individual quota.
• Deal Strategy & Negotiation: Expertise in coaching teams through fast-paced SMB closing cycles (averaging 3–5 business days), value pricing, and high-velocity deal dynamics.
• CRM & Tech Stack Mastery: Deep proficiency with CRM software (e.g., Salesforce), sales engagement tools, and revenue forecasting platforms.
• Communication & Influence: Exceptional written, verbal, and executive presentation skills in English.
• Process Builder: Demonstrated ability to establish, refine, and enforce internal sales processes and deal desk workflows.
• Education: Bachelor’s degree (or equivalent) in business, marketing, or a related field.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 AI-powered Experience Marketing platform in our category. We continually raise the bar to deliver meaningful results for our customers and ourselves. Our quality is world-class. We deliver what we commit to, and we roll up our sleeves to get the work done. Working at Birdeye means being part of a tight-knit, high-performance team that helps you succeed and celebrates your wins. We value ownership, move fast, and operate with a “run it like it’s yours” mindset.

We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to bring their authentic selves to work.