SMB Implementation Manager

Rippling; Bengaluru; Hybrid; INR 2,500,000 - 4,200,000; Full time

Job summary

Rippling is seeking an Implementation Manager to work with customers on deploying Rippling’s HR, IT, and finance solutions. The role focuses on understanding client objectives, leveraging product knowledge, and delivering a smooth implementation that drives adoption and value.

You will partner with Sales, CX, and Engineering to translate needs into actionable solutions and ensure ongoing customer success. The position is hybrid and based in Bengaluru, India.

Qualifications

• 3+ years of hands-on Implementation and/or Customer Experience in a SaaS environment.
• Proven project management experience handling multiple projects in a fast-paced setting.
• Strong communication and relationship-building skills focused on customer success.

Responsibilities

• Develop custom plans and implement Rippling products across HR, Payroll, Benefits, IT, and related modules.
• Manage the implementation end-to-end, aligning timelines and goals with client needs.
• Drive product adoption through guidance, best practices, and insights.
• Coordinate hand-offs with Sales, Account Management, TAC, and Support for ongoing success.
• Provide feedback to Product and Engineering based on customer insights and trends.
• Help establish scalable processes to improve operational efficiency.

Skills

Implementation experience

Project management

Customer experience

Cross-functional collaboration

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365 - all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.85B+ from the world’s top investors - including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, Bedrock, GIC, Elad Gil and Goldman Sachs—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a strong commitment to customer experience to help clients realize the full potential of our offerings.

What you will do

• Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives
• Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs
• Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities
• Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success
• Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends
• Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

What you will need

• 3+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
• Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Bonus

• 2+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).

Note

• This is a hybrid role and will require you to work out of our Bangalore office three days a week.
• This job requires you a to work in the EST/PST shift