SM - Finance Platforms Application Support SME

M&G plc; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

M&G India is seeking an experienced technical support specialist to provide expert help for our finance applications in Mumbai. You will triage incidents, coordinate with vendors and IT teams, and drive issue resolution with clear communication to stakeholders.

The role emphasizes ownership through resolution, contributing to root-cause analysis, and supporting upgrades and lifecycle activities to ensure stable platform performance.

Qualifications

• Experience providing technical support for finance applications.
• Strong incident triage and prioritisation skills.
• Effective communication with vendors, IT teams and business stakeholders.

Responsibilities

• Provide expert technical support for finance applications, ensuring incidents and service requests are triaged, prioritised and progressed in line with agreed service levels.
• Investigate application and integration issues, perform initial diagnosis, gather technical evidence and coordinate resolution with software vendors, infrastructure teams and business stakeholders.
• Maintain ownership of issues through to closure with timely stakeholder updates, root-cause follow-up and verification that service has been restored.
• Support problem management by identifying recurring issues and tracking preventive actions.
• Act as a key technical contact for application vendors and business stakeholders during incident investigation and service improvement activities.
• Support application version upgrades, patches and lifecycle activities by coordinating impact assessment, readiness checks, implementation support and post-release validation.

Skills

Technical support

Incident management

Root-cause analysis

Stakeholder communication

Job description

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Provide expert technical support for finance applications, ensuring incidents and service requests are triaged, prioritised and progressed in line with agreed service levels.

Investigate application and integration issues, perform initial diagnosis, gather technical evidence and coordinate resolution with software vendors, infrastructure teams and business stakeholders.

Maintain clear ownership of issues through to closure, including timely stakeholder updates, root-cause follow-up and verification that service has been restored.

Support problem management by identifying recurring issues, contributing to root-cause analysis and tracking preventive actions.

Actively support system integrations and interfaces connecting finance applications with upstream and downstream platforms.

Monitor scheduled feeds, jobs and interfaces; identify failures, data exceptions or processing delays and coordinate recovery with relevant application teams.

Work across internal technology teams and external vendors to resolve interface dependencies, connectivity issues and data-flow failures.

Maintain operational knowledge of interface schedules, dependencies, support contacts, control points and recovery procedures.

Act as a key technical contact for application vendors and business stakeholders during incident investigation and service improvement activity.

Support application version upgrades, patches and technical lifecycle activities by coordinating impact assessment, readiness checks, implementation support and post-release validation.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.