SLM/Reporting Analyst - Senior Associate

PwC Acceleration Center India; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PwC Acceleration Center India in Bengaluru seeks a Reporting Analyst - Senior Associate to help deliver managed services across Advisory, Assurance, Tax and Business Services. You will drive service delivery optimization, transition outsourced services, and harness automation to improve efficiency for diverse clients.

You will build client relationships, lead delivery teams, and apply critical thinking to solve complex problems while maintaining professional standards and delivering high‑quality

Qualifications

• At least a Bachelor's degree.
• At least 5 years of experience.
• Oral and written proficiency in English required.

Responsibilities

• Managing and optimizing service delivery processes to enhance client satisfaction and operational efficiency.
• Leading the transition and management of outsourced services, ensuring seamless integration and performance.
• Applying BPA and improvement techniques to streamline operations and reduce costs.
• Collaborating with delivery teams to plan and execute deliverables aligned with client objectives.
• Analyzing operational performance data to identify improvement opportunities.
• Engaging with stakeholders to understand needs and provide tailored solutions that drive value.
• Implementing continuous process improvement initiatives to enhance service quality.
• Developing and maintaining meaningful client relationships to support partnerships.
• Applying critical thinking to solve complex problems and generate innovative solutions.

Skills

Business Process Automation

Service Management

Digital Transformation

Stakeholder Engagement

Critical Thinking

Education

Bachelor's degree

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Reporting Analyst - Senior Associate, you will play a pivotal role in delivering managed services that streamline operations, reduce costs, and enhance efficiency for our clients. You will be instrumental in managing key processes and functions, leveraging your skills in project management, technology, and process optimization to provide exceptional services. Within our Managed Services practice, you will focus on transitioning and running services, managing delivery teams, programs, and performance, while continuously improving and optimizing processes, tools, and services.

As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate complex situations, grow your personal brand, and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality work even when the path forward is unclear. This role at PwC Acceleration Center India offers the opportunity to respond effectively to diverse perspectives, use critical thinking to break down complex concepts, and develop a deeper understanding of the business context. You will uphold professional and technical standards, interpreting data to inform insights and recommendations.

Responsibilities

• Managing and optimizing service delivery processes to enhance client satisfaction and operational efficiency


• Leading the transition and management of outsourced services, confirming seamless integration and performance


• Utilizing business process automation and improvement techniques to streamline operations and reduce costs


• Collaborating with delivery teams to plan and execute deliverables, maintaining alignment with client objectives


• Analyzing operational performance data to identify areas for improvement and inform strategic decisions


• Engaging with stakeholders to understand their needs and provide tailored solutions that drive value


• Implementing continuous process improvement initiatives to enhance service quality and delivery excellence


• Developing and maintaining meaningful client relationships to support long‑term partnerships and business growth


• Applying critical thinking to solve complex problems and generate innovative solutions within managed services


• Upholding professional and technical standards to maintain compliance and integrity in all service engagements

What You Must Have

• At least a Bachelor's degree


• At least 5 years of experience


• Oral and written proficiency in English required

What Sets You Apart

• Utilizing Business Process Automation (BPA) for operational efficiency


• Excelling in Service Level Management and Service Management


• Demonstrating creativity in digital transformation initiatives


• Embracing change and fostering continuous process improvement


• Navigating complex situations with intellectual curiosity and learning agility


• Developing stakeholder engagement strategies for client-focused solutions