Skills Trainer (Cape Ann, MA)

Northeast Arc; Salem; Hybrid; INR 3,044,000 - 3,308,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

403(b) retirement plan

Job summary

The Northeast Arc seeks a dedicated Skills Trainer to support people with disabilities through the MassHealth PCA program. This hybrid role blends office and home-based work, focusing on assisting applicants, guiding families, and delivering hands-on PCA education.

You will join a community-facing team making independent living possible for individuals in northeastern Massachusetts. Responsibilities include assessing care needs, helping users apply for PCA services, and training clients to hire

Qualifications

• Strong interpersonal and customer service skills required.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and data entry into a database.
• Experience with home visiting and serving individuals with disabilities preferred.

Responsibilities

• Assess personal care needs and prepare PCA applications with nurse/OT collaboration.
• Teach individuals to hire, train, supervise, and pay PCAs after approval.
• Provide PCA program education across all phases, including employer responsibilities and payroll.
• Conduct home visits to assess needs and provide in-person support.
• Maintain accurate documentation in the program database.
• Support consumers and surrogates with ongoing case management and changes in care needs.
• Collaborate with PCM team to ensure coordinated service delivery.
• Participate in department meetings and Medicaid PCA program trainings.

Skills

Interpersonal skills

Customer service

Organizational skills

Communication skills

Microsoft Office proficiency

Data entry into database

Home visiting experience

Disability services experience

Education

High School Diploma or equivalent

BA/BS in Human Service field preferred

Job description

Current job opportunities are posted here as they become available.

Location: Hybrid in the Cape Ann
Schedule: Mon-Fri, 9am-5pm
Target Salary: $23-25 hourly

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on multiple factors, including but not limited to, the individual's experience, education, and internal equity.

Job Summary

The Northeast Arc helps people with disabilities become full participants in the community; choosing for themselves how to live, learn, work, socialize and play. The Skills Trainer plays a meaningful, community-facing role within Northeast Arc's Personal Care Management (PCM) program, directly supporting that mission every day.

The Northeast Arc Personal Care Management (PCM) program serves about 5,000 individuals living in communities throughout northeastern Massachusetts, Greater Boston, and the Metro West area. As a Skills Trainer, you will work at the heart of this program, helping people with long-term disabilities navigate the MassHealth Personal Care Attendant (PCA) program so they can live at home with greater independence and confidence.

The Skills Trainer assists service recipients in the application for and management of Personal Care Attendant (PCA) program services. This includes assessing personal care needs, guiding consumers through the application process, and providing hands‑on education so they are equipped to successfully manage their own care. The role combines office and community-based work, offering variety and the opportunity to build genuine, lasting relationships with the individuals you serve.

Responsibilities

• Assess the personal care needs of individuals in collaboration with a nurse and occupational therapist, and prepare PCA applications for submission to the consumer's insurer.


• Teach individuals how to successfully hire, train, supervise, and pay their own Personal Care Attendants once program approval is received.


• Provide skills training to consumers with an active Prior Authorization, following the approved Medicaid curriculum, and educate them on all phases of the PCA program, including how to be an employer, hiring PCAs, managing PCA payroll and associated paperwork, and how to manage the personal care program.


• Conduct home visits to assess consumer needs and deliver in-person support and training.


• Maintain accurate and timely documentation of consumer interactions and progress in the program database.


• Support consumers and surrogates through ongoing case management, responding to questions and changes in care needs.


• Collaborate with the interdisciplinary PCM team, including nurses, occupational therapists, and administrative staff, to ensure coordinated, high-quality service delivery.


• Participate in all department meetings and trainings related to the Medicaid PCA Program.

Qualifications

Education

• High School Diploma or equivalent required. BA/BS in Human Service field preferred.

Experience

• Prior experience providing service to individuals with disabilities preferred. Bilingual a plus.

Skills and Knowledge

• Strong interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong interviewing and assessment skills. Excellent written and verbal communication skills. Must be proficient in Microsoft Office applications and entering narrative and other data into a database. Experience with home visiting and previous work with individuals with disabilities preferred.

Driving Requirements

• Valid driver's license and access to a reliable vehicle.

Physical Demands

• Sitting at desk 50% of workday, or in vehicle. Standing and walking 50% of workday.


• Community environment/home visiting, hybrid work (office and remote). Moderate to loud noise. Ability to travel for work related events.


• Must successfully complete and pass all required background checks as a condition of employment.

At Northeast Arc, we offer a competitive and comprehensive benefits package that supports your well-being and growth. It's our goal as an employer to provide an enriching and supportive environment for our employees and their families.

With that goal in mind, we are proud to offer the following:

• Medical, dental, and vision coverage (for employees working an average 30 hours per week)


• Generous paid time off, including vacation, sick time, and 12 paid holidays


• Flexible Spending Accounts (health care and dependent care)


• Group Life Insurance


• Additional voluntary insurance options and discount programs


• 403(b) retirement plan with limited company match


• Employee Assistance Program and Mental Health Hub


• Ongoing professional development (trainings, conferences, CEUs, and more)


• eAcademy online learning platform


• Mileage reimbursement (where applicable)


• Additional perks including employee discounts and more

About Us

Northeast Arc is a non‑profit organization with the goal of ensuring that children and adults with disabilities are able to live, work, engage in civic life and play in the community. Employment at Northeast Arc is more than just a job. We are a mission‑driven agency committed to changing lives and discovering abilities. Whether it's the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make.

EEO Statement

We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.

Keywords: Skills Trainer, Personal Care Management, PCA Program, MassHealth, Home Visiting