Site Reliability Engineer (SRE)

New Era Technology; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

New Era Technology is seeking a Site Reliability Engineer (SRE) for a 12-month contract in Gurgaon. You will ensure high availability, reliability, and performance of production systems with a focus on automation, observability, incident management, and cross-team collaboration.

You will implement monitoring, define SLIs/SLOs, automate tasks, perform RCA, and maintain runbooks and change governance. Required skills include Linux/Windows, cloud, Docker/Kubernetes, and tools like ServiceNow, JIRA,

Qualifications

• 3+ years of experience as an SRE or similar role.
• Strong automation, observability, incident management, and RCA skills.
• Ability to define and track SLIs/SLOs and support error budget practices.

Responsibilities

• Maintain reliable, scalable, and secure production environments.
• Implement and manage monitoring, alerting, and logging solutions.
• Define and track SLIs/SLOs and support error budget practices.
• Automate operational tasks to improve efficiency.
• Perform RCA for production incidents.
• Adhere to change management and disaster recovery standards.
• Maintain runbooks, SOPs, and incident documentation in Confluence.

Skills

Automation

Observability

Incident management

Root Cause Analysis

SLIs/SLOs

Networking fundamentals

Linux/Windows

CI/CD

Python/Bash

Docker/Kubernetes

Tools

ServiceNow

JIRA

Confluence

Slack

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Role: Site Reliability Engineer (SRE)

Position Type: Contract
Duration: 12 months

Location: Gurgaon (ONSITE) - Arya Samaj Rd, Durga Colony, Sector 39, Gurugram, Haryana 122003

Shift Timing:12:00 PM – 8:00 PM IST

PRIMARY DUTIES:

We are seeking a proactive and detail-oriented Site Reliability Engineer (SRE) with 3+ years of experience to ensure high availability, reliability, and performance of production systems.

This role focuses on automation, observability, incident management, and cross-team coordination to drive operational excellence.

Key Responsibilities

• Maintain reliable, scalable, and secure production environments.
• Implement and manage monitoring, alerting, and logging solutions.
• Contribute to defining and tracking SLIs/SLOs and support error budget practices.
• Automate operational tasks to improve efficiency and reduce manual effort.
• Perform troubleshooting and Root Cause Analysis (RCA) for production incidents.
• Optimize system performance, availability, and capacity.
• Maintain runbooks, SOPs, and incident documentation in Confluence.
• Adhere to change management, deployment governance, and disaster recovery standards.
• Support incident response for critical production services.

Collaboration & Tools

• Coordinate with external vendors and internal cross-functional teams.
• Work closely with Engineering, Product Owners, and Operations teams.
• Manage incidents and changes using ServiceNow & JIRA.
• Collaborate through Slack and structured communication channels.

Technical Skills

Systems & Cloud

• Strong knowledge of Windows and Linux/Unix systems.
• Solid understanding of networking fundamentals (DNS, TCP/IP, Load Balancing, Firewalls).
• Experience with at least one cloud platform (AWS, Azure, or GCP).

Automation & CI/CD

• Proficiency in one scripting/programming language (Python, Go, Bash, PowerShell, or Java).
• Understanding of CI/CD pipelines and automation practices.

Containers & Observability

• Hands-on experience with Docker and Kubernetes.
• Experience with monitoring tools such as Grafana or Power BI.
• Ability to analyze logs, metrics, and traces for troubleshooting.

ITSM & Documentation

• Experience with ServiceNow & JIRA (incident/change/problem workflows).
• Working knowledge of Confluence for technical documentation and knowledge management.

Additional Experience (Preferred)

• Background in DevOps, Cloud Engineering, or Platform Engineering.
• Understanding of security best practices and compliance standards.
• Familiarity with AI-assisted engineering tools (Claude Code, Jellyfish, GitHub Copilot).
• Exposure to large-scale or production-grade systems.