Site Reliability Engineer (Application Support -Dot Net) - Mumbai - India

Devopsroles; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Plante Moran’s Platform Engineering team seeks an Application Support Engineer to own the production health of our application stack. You will triage incidents, perform RCA, and implement permanent fixes in .NET (C#) and React-based systems.

You’ll collaborate across Infrastructure, Security, and Development teams, leverage Azure Monitor and Application Insights, and mentor peers on production readiness and reliable coding practices in a fast-paced, on-call environment.

Qualifications

• Bachelor’s degree in computer science or related field.
• Minimum of 3 years’ hands-on development experience with C#/.NET, React, MS SQL, and REST APIs in production.
• Experience as a full-stack developer with production support responsibility.
• Ability to diagnose production defects from logs and traces and deliver fixes to release.
• Working knowledge of Azure application services from a developer’s perspective.
• Experience using Application Insights and Log Analytics for production observability.
• Strong debugging, problem-solving, and communication skills.
• Comfortable working in fast-paced environments and on-call rotations.
• Familiarity with CI/CD pipelines (GitHub Actions or Azure DevOps) and IaC.
• Understanding of SRE concepts: SLOs/SLIs and blameless postmortems.

Responsibilities

• Triage, reproduce, debug, and resolve production incidents in .NET and React applications with permanent fixes.
• Lead RCA and post-incident reviews with blameless postmortems.
• Own production support for the Application Development portfolio.
• Write and tune C# and SQL to diagnose defects and performance issues.
• Use Application Insights, Log Analytics, and Azure Monitor for investigation.
• Track SLOs/SLIs and collaborate with development teams to improve reliability.
• Collaborate on design and support of scalable full-stack solutions.
• Mentor developers on production-readiness and best practices.
• Create runbooks, known-error records, and documentation.
• Participate in continuous improvement initiatives.

Skills

C# .NET

React

MS SQL

REST APIs

Azure

Incident management

Root cause analysis

On-call support

Observability tooling

Git / CI/CD

Education

Bachelor’s degree in computer science or related field

Tools

Postman

GitHub Actions

Azure DevOps

Azure Monitor

Job description

Count on us. Our \"we-care\" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.

We are excited to expand our Platform Engineering team by adding an Application Support Engineer who will own the production health of our application stack. We are seeking candidates who are passionate about software engineering, operational excellence, and solving business problems with state-of-the-art technology solutions. Join our award-winning technology team and grow your career!

Your role.

Your work will include, but not be limited to:

• Triage, reproduce, debug, and resolve production incidents in .NET (C#) and React applications, delivering permanent code fixes rather than workarounds.


• Lead root cause analysis (RCA) and post-incident reviews; drive blameless postmortems and follow through on the corrective code changes.


• Serve as the engineering owner of production support for the Application Development portfolio, developing deep working knowledge of the applications, their data, and the business processes they support.


• Write and tune C# and SQL code to diagnose and correct defects, performance bottlenecks, and data issues found in production.


• Use existing observability tooling (Application Insights, Log Analytics, Azure Monitor) to investigate issues; contribute dashboards, queries, and alerts for the applications you support.


• Track Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for the applications you support, and partner with development teams to drive improvements when reliability targets are at risk.


• Partner with the Application Development team on the design, build, and support of resilient, scalable, and secure full stack solutions built on .NET (C#) and React.


• Participate in application design and development as needed to prevent recurrence of production defects.


• Leverage AI tools (GitHub Copilot, Copilot in Azure, and similar) to accelerate debugging, incident triage, and root cause analysis.


• Collaborate with Infrastructure, Security, and Networking teams to ensure applications meet enterprise standards for availability, security, and compliance.


• Contribute to system and performance testing to proactively identify weaknesses before they reach production.


• Mentor developers on production-readiness, defect prevention, and supportable code practices.


• Create and maintain documentation, runbooks, and known-error records for the applications you support.


• Participate in continuous improvement initiatives.

The qualifications.

• Bachelor’s degree in computer science, Information Technology, or a related field.


• Minimum of 3 years of hands‑on development experience building and maintaining applications with C# .NET, React, MS SQL, and REST APIs is required.


• Proven experience as a full stack developer who has carried production support responsibility for the applications they built.


• Demonstrated experience diagnosing production defects from logs, traces, and stack traces, then delivering the code fix through to release.


• Working knowledge of Azure application services (App Service, Functions, Storage, Queues, Key Vault, API Management) from a developer’s perspective.

• Practical experience using Application Insights and Log Analytics to investigate application behavior in production.

• Strong understanding and experience using Postman or a similar tool to test APIs during development.

• Strong coding, debugging, and troubleshooting skills with a solid understanding of relational databases, data models, and distributed systems.

• Strong problem-solving and analytical abilities, particularly under pressure during production incidents.

• Working knowledge of git source control and branching practices.

• Excellent communication and interpersonal skills, with the ability to translate technical issues for non-technical audiences.

• Ability to work in a fast-paced, dynamic environment and participate in an on-call rotation.

Preferred (good to have, not required):

• Working familiarity with CI/CD pipelines in GitHub Actions or Azure DevOps, release patterns such as blue/green and canary, and Infrastructure as Code (Bicep, ARM, or Terraform) is preferred, not required.

• Familiarity with SRE principles: SLOs/SLIs, error budgets, toil reduction, incident management, and blameless postmortems.

• Exposure to AIOps platforms or AI‑driven observability (e.g., Azure Monitor with AI insights, or similar).

• Experience contributing to internal developer tooling or automation.

• Knowledge of service level agreements (SLAs) and performance metrics.

What makes us different?

On the surface, we’re one of the nation’s largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you’ll see what makes us different: we’re a relatively jerk‑free firm (hey, nobody ‘s perfect) with a world‑class culture, consistent recognition as one of Fortune Magazine’s “100 Best Companies to Work For,” and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities.

Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in‑person model. We believe that face‑to‑face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.

Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug‑free workplace.

The specific statements above are not intended to be all-inclusive.