Site Reliability Engineer

Apple, Inc.; Hyderabad; On-site; INR 2,100,000 - 4,200,000; Full time

Job summary

Apple is seeking a Site Reliability Engineer in Hyderabad to design, build and deliver highly scalable, reliable cloud infrastructure powering customer-facing applications. You will work with cross-functional teams to implement new solutions and advance automation and infrastructure as code.

The role emphasizes on-call rotations, monitoring, and collaboration across distributed teams to ensure low latency and high availability for global services.

Qualifications

• 3+ years designing and building resilient, large-scale infrastructure
• Experience in Kubernetes clusters with Spinnaker and Helm
• Experience with monitoring: Splunk/ELK, Grafana, Prometheus, Alertmanager
• CI/CD pipelines with Jenkins

Responsibilities

• Design, build and deliver scalable, reliable cloud infrastructure powering Apple services
• Collaborate across teams to implement new solutions
• Contribute to automation and infrastructure as code initiatives

Skills

On-call issue triage

Cross-functional collaboration

Problem solving

Interpersonal skills

Education

BS/MS in Computer Science

Tools

Kubernetes

Spinnaker

Helm

Grafana

Prometheus

Alertmanager

Splunk/ELK

Jenkins

Terraform

Python

Linux shell scripting

AWS S3

Cassandra

MongoDB

Couchbase

Java applications

DNS/TCP/HTTP networking

Job description

Hyderabad, Telangana, India Software and Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

Description

The Customer Systems Team is looking for an experienced Site Reliability Engineer. In this role you will design, build and deliver highly scalable, reliable, secure cloud infrastructure which powers the applications and services used by Apple’s customers every day. You will work closely with cross functional teams, business leaders and other partners across Apple to implement new solutions. If infrastructure as code, automation and intelligent monitoring excites you then this is the job for you.

Minimum Qualifications

• 3+ years experience in designing and building resilient, large-scale, low latency, cloud and on-prem Infrastructure including Compute, Storage, and Network
• Deep expertise in building, deploying and managing Kubernetes clusters using Spinnaker and Helm
• Experience in monitoring using Splunk or ELK stack, Grafana, Prometheus, Alertmanager
• Experience in setting up and managing CI/CD pipeline using Jenkins

Preferred Qualifications

• Cloud architecture, building reliable, scalable, and secure Infrastructure as Code
• Troubleshooting of application specific, network, system & performance issues in production during on-call rotations
• Building automation tools to deliver infrastructure services reliably and in a repeatable fashion
• Collaborating cross-functionally with distributed teams of software engineers, quality engineers, or other site reliability engineers to gather, analyze, and define non-functional/technical requirements and drive its implementation
• Experience with Cassandra, MongoDB, Couchbase databases, AWS S3 or similar storage technologies
• Experience deploying and supporting java applications
• Deep understanding of networking protocols: DNS, TCP, HTTP/HTTPS
• Excellent problem solving, critical thinking, and interpersonal skills
• Experience in Linux Shell Scripting, Python, Terraform
• BS or MS in Computer Science, or equivalent experience

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