Operations Engineer

Apple Inc.; Hyderabad; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Apple’s Information Systems and Technology (IS&T) organization is seeking an OPS Engineer to design and develop automation solutions, streamline system sustenance, monitoring, and operational workflows for enterprise-scale applications. You will collaborate with support and engineering teams to ensure flawless delivery in a high-change environment.

The role requires strong software engineering skills, incident management experience, and a solid foundation in distributed systems and Linux

Qualifications

• 4+ years of experience supporting mission critical production applications in an enterprise environment and 2+ years of software development experience building scalable RESTful web services.
• Java development, J2EE experience is critical for this role.
• Experience in troubleshooting, analyzing logs, building metrics and dashboards.
• Fundamental understanding of distributed systems and Linux internals.

Responsibilities

• Design and develop automation solutions to streamline system sustenance, monitoring and operational workflows.
• Manage incidents, capacity planning, deployment safety and operational tooling.
• Lead global operations coordination and drive continuous improvement in a fast-paced environment.

Skills

Java

Python

Linux

Distributed systems

Tools

Kubernetes

CI/CD

Kafka

Monitoring

Job description

Hyderabad, Telangana, India Software and Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

Description

Apple Customer systems Operations team is looking for a highly skilled and motivated OPS Engineer (Operations Engineer). You will design and develop automation solutions to streamline system sustenance, monitoring, and operational workflows, while collaborating closely with support and engineering teams.

Responsibilities

• Your responsibilities will span incident management, capacity planning, deployment safety, and operational tooling. Ideal candidates will combine strong software engineering skills with a passion for operational excellence, and thrive in a fast-paced, change-driven environment focused on continuous improvement and flawless delivery.

Minimum Qualifications

• 4+ years experience supporting mission critical production applications in an enterprise environment AND 2+ years of Software development experience building highly scalable RESTful web services, or some combination of both.
• Java development, J2EE, and related experience is critical for this role.
• Experience in troubleshooting, analyzing logs, building metrics, and operational dashboards
• Fundamental understanding of distributed systems (e.g., microservices, messaging brokers) and Linux operating system internals

Preferred Qualifications

• Demonstrated ability to lead SEV1/SEV2 incident bridges, conduct blameless postmortems, and drive problem management initiativesProven experience leading global operations teams in large-scale enterprise environments, with strong collaboration and leadership skills.
• Expertise in observability and monitoring using tools such as Hubble, ExtraHop, Splunk, and similar platforms.
• Strong foundation in networking (HTTP, DNS, TCP/IP, ICMP, OSI Model, Subnetting, Load Balancing).
• Proficiency in supporting scalable, event-driven architectures (Kafka or equivalent), large distributed systems, and high-availability platforms.
• Strong automation skills with Python/Linux, including CI/CD pipelines, Infrastructure as Code, Kubernetes/EKS (deployment strategies, scaling, troubleshooting), and self-healing systems.
• Experience applying AI/ML for operational automation (anomaly detection, predictive alerting, automated incident response).
• Familiarity with ITSM frameworks and enterprise support practices.

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