Senior Site Reliability Engineer

Lex; Hyderabad; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Apple's Customer Systems team is looking for an experienced Site Reliability Engineer to design, build and operate scalable, secure cloud infrastructure powering customer support tools. You will work with cross-functional teams to implement new solutions and automate monitoring and incident response to keep services reliable for billions of daily interactions.

Minimum qualifications include 8+ years in enterprise cloud/infrastructure, 5+ years with Kubernetes (Helm/Kustomize), and strong

Qualifications

• 8+ years designing and building large-scale, resilient cloud and on-prem infrastructure.
• 5+ years deploying and managing Kubernetes using Helm or Kustomize.
• 3+ years monitoring with Splunk/ELK; Grafana; Prometheus; Alertmanager.
• 3+ years Linux shell scripting, Python, Terraform.

Skills

Kubernetes (Helm or Kustomize)

Monitoring (Splunk/ELK; Grafana; Prome

Shell scripting (bash)

Python

Terraform

GitOps CI/CD

Networking concepts (DNS, TCP, HTTP)

Databases (Cassandra, MongoDB, CouchDB

Education

BS/MS in Computer Science or equivalent

Tools

Kubernetes (Helm/Kustomize)

Terraform

GitOps CI/CD

Prometheus

Grafana

Splunk/ELK

Job description

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

Description

The Customer Systems Team is looking for an experienced Site Reliability Engineer. In this role you will design, build and deliver highly scalable, reliable, secure cloud infrastructure which powers the applications and services used by Apple’s customers every day. You will work closely with cross functional teams, business leaders and other partners across Apple to implement new solutions. If infrastructure as code, automation and intelligent monitoring excites you then this is the job for you.

Minimum Qualifications

• 8+ years of experience in designing and building resilient, large-scale, low latency, cloud and on-prem Infrastructure including Compute, Storage, and Network
• 5+ years of experience with deploying & managing Kubernetes using Helm or Kustomize
• 3+ years of experience in monitoring using Splunk or ELK stack, Grafana, Prometheus, Alertmanager
• 3+ years of experience in Linux Shell Scripting, Python, Terraform

Preferred Qualifications

• Years of experiences in:
• Cloud architecture, building reliable, scalable, and secure Infrastructure as Code
• Setting up and managing CI/CD pipelines with GitOps model
• Networking protocols: DNS, TCP, HTTP/HTTPS
• Cassandra, MongoDB, Couchbase databases, AWS S3 or similar storage technologies
• Deploying and supporting java applications
• Troubleshooting of network, system & performance issues in production during on-call rotations
• Building automation tools to deliver infrastructure services reliably and in a repeatable fashion
• Collaborating cross-functionally with distributed teams of software engineers, quality engineers, or other site reliability engineers to gather, analyze, and define non-functional/technical requirements and drive its implementation
• Excellent problem solving, critical thinking, and interpersonal skills
• Education- BS or MS in Computer Science, or equivalent experience

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Role Number: 200663509-1052