Sinhala Language Specialist - Voice Process

Navayuga Consultancy; Chennai; In loco; INR 167.000 - 234.000; Tempo pieno

Descrizione del lavoro

Navayuga Consultancy in Chennai is seeking Sinhala-speaking candidates to handle customer calls, communicate with customers in Sinhala, resolve queries, and provide a positive customer experience.

Role involves inbound/outbound calls, understanding customer needs, recording interactions, and adhering to SOPs. Freshers and experienced candidates with a graduate qualification are welcome to apply, with flexible shifts offered.

Competenze

• Fluency in Sinhala (speaking and understanding).
• Basic English communication skills.
• Good verbal communication and interpersonal skills.
• Basic computer knowledge and typing skills.
• Customer-focused attitude with good listening skills.
• Willingness to work in flexible shifts.

Mansioni

• Handle inbound and outbound customer calls in Sinhala.
• Communicate with customers professionally and understand their requirements.
• Provide accurate information and resolve customer queries.
• Maintain call quality, customer satisfaction, and productivity targets.
• Record customer interactions and update details in the system.
• Follow standard operating procedures and company guidelines.
• Escalate complex issues to the appropriate team when required.

Conoscenze

Sinhala fluency

Basic English

Verbal communication

Typing skills

Customer focus

Flexible shifts

Formazione

Any graduate or equivalent

Descrizione del lavoro

Job Title: Sinhala Language Specialist - Voice Process
Experience: Freshers / Experienced
Location: Chennai
Shift: Flexible shifts

Job Summary

We are looking for Sinhala-speaking candidates to handle customer calls, communicate with customers in Sinhala, resolve queries, and provide a positive customer experience.

Roles & Responsibilities

• Handle inbound and outbound customer calls in Sinhala.
• Communicate with customers professionally and understand their requirements.
• Provide accurate information and resolve customer queries.
• Maintain call quality, customer satisfaction, and productivity targets.
• Record customer interactions and update details in the system.
• Follow standard operating procedures and company guidelines.
• Escalate complex issues to the appropriate team when required.

Required Skills

• Fluency in Sinhala (speaking and understanding).
• Basic English communication skills.
• Good verbal communication and interpersonal skills.
• Basic computer knowledge and typing skills.
• Customer-focused attitude with good listening skills.
• Willingness to work in flexible shifts.

Eligibility

• Freshers and experienced candidates can apply.
• Any graduate or equivalent qualification preferred.
• Prior telecalling, voice process, BPO, or customer support experience is an advantage.