Position Overview
Looking for a highly skilled Senior Siebel Administrator with 7 to 8 years of hands-on experience in managing, configuring, maintaining, and optimizing complex, Enterprise Oracle Siebel CRM systems. The ideal candidate possesses deep technical expertise in Siebel architecture (including modern IP16 & above Application Interface and Gateway Clustering), database operations, deployment automation, and production support across multi-tier environments.
Key Responsibilities
1. Core Architecture, Installation & Administration
- Installation & Upgrades: Lead the end-to-end installation, configuration, patch application, and version upgrades (including IP16 & above and continuous delivery updates) on Linux/Unix and Windows environments.
- Gateway & Web Server Management: Configure and manage Siebel Gateway Security Hardening, Gateway Clustering, Web Servers (OHS/Apache), and Application Interface (AI) load balancing.
- System Health & Maintenance: Manage Siebel Enterprise Servers, Component Groups, and Application Object Managers (AOM). Monitor server status, manage parameter configurations, and execute environment recycling.
- Security & Access Control: Administer user access, positions, responsibilities, views, SSO/SAML integrations, and LDAP/Active Directory user authentication.
2. Environment Deployments & Release Management
- Migration & Deployment: Execute DEV2PROD repository migrations, incremental schema changes, and migration of non-repository objects using Application Deployment Manager (ADM).
- Workspace Management: Oversee Siebel Workspaces, SRF compilation (if legacy), runtime repository (RR) deployments, and deployment factory pipelines.
- Batch Processing: Manage and schedule Enterprise Integration Manager (EIM) processes, batch components, and background assignment rules.
3. Performance Tuning, Monitoring & Troubleshooting
- Troubleshooting: Diagnose and resolve complex component crashes, server hangs, EAI integration failures, and memory leaks using FDR (Flight Data Recorder) analysis and log levels.
- Performance Optimization: Perform end-to-end performance tuning across Siebel Object Managers, web servers, database connections, and SQL queries in coordination with DBAs.
- High Availability & DR: Set up, maintain, and test Disaster Recovery (DR) strategies and High Availability (HA) configurations.
4. Integration & Middleware Administration
- Oversee Siebel EAI components, web services (REST/SOAP), inbound/outbound queues, and integration points with middleware (e.g., Kong API Gateway, WebLogic, Kafka, or enterprise ESBs).
- Administer reporting and analytics integration (OBIEE/BIP/OAS) embedded within Siebel applications.