SIAM Lead

Infosys; Hyderabad, Chennai District, Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Infosys is seeking a senior SIAM governance lead in India to drive transformations, manage client relationships, and ensure service delivery across SIAM functions. The role involves coordinating with multiple client stakeholders, governing processes, and modernizing governance with Gen AI capabilities.

The position requires strong governance, risk management, and strategic accountability, with frequent reviews and proactive escalation handling to meet contractual obligations.

Qualifications

• Experience in SIAM governance and service management.
• Strong stakeholder engagement and client relations.
• Experience driving AI-enabled transformation.

Responsibilities

• Drive SIAM transformations and innovations for governance and management.
• Spearhead SIAM process governance for seamless execution.
• Serve as escalation point for SIAM deliverables and governance.
• Align SIAM governance with client expectations and contracts.
• Collaborate to operationalize the SIAM Operating Model.
• Lead periodic service review meetings with client stakeholders.
• Identify, manage and report risks across SIAM processes.
• Define CSFs and KPIs for SIAM processes with consolidated reporting.
• Establish clear client communications channels.
• Direct SIAM BAU team to ensure service delivery.
• Drive modernization with Gen AI and Agentic AI adoption.
• Ensure SIAM services meet contractual obligations.
• Inform client on tech trends and platform details.
• Explore upstream/downstream revenue opportunities with client.

Skills

SIAM governance

Stakeholder management

Gen AI adoption

Process optimization

Tools

Gen AI

Agentic AI

Job description

Role & responsibilities

• Drive SIAM transformations and innovations for effective governance and management in line with agreed SIAM scope of work
• Spearhead SIAM process governance team for seamless process execution and management
• Act as an escalation point of contact for client for all SIAM related deliverables in scope, milestones and overall governance
• Responsible for SIAM governance alignment, client relations, strategic accountability and unblocking critical escalations impacting SIAM scope of work
• Collaborate with client stakeholders to develop, establish and operationalize SIAM Operating Model
• Schedule and conduct periodic service review meetings with Client stakeholders to ensure effective functioning of SIAM Office
• Identify, manage and report risks related to all in scope SIAM processes ensuring process adherence, compliance by all internal, external suppliers, 3rd parties involved
• Define/Refine, agree and document CSFs and KPI’s for all the SIAM processes in scope along with consolidated reporting and performance management
• Establish communication channels with clear and transparent communications to client
• Manage SIAM BAU team, process managers to drive operational execution across all SIAM functions, services in scope
• Spearhead implementation, innovations to modernize SIAM process governance and management with adoption and implementation of Gen AI, Agentic AI capabilities
• Ensure that SIAM BAU team onboarded delivers SIAM services in scope for the client meets and delivers contractual obligations
• Ensure that the client is periodically updated, informed on latest technology trends, product and platform details liaising with internal teams, stakeholders for seamless adoption and implementation
• Account mining, proactively identify and explore upstream, downstream new business opportunities within the client management and add revenue growth

Location: Bengaluru, Pune, Hyderabad, Chennai

Notice Period: immediate joiners and/or candidates with NP upto 1 month