Showroom Sales Staff

Lenskart; Sambalpur; On-site; INR 167,000 - 279,000; Full time

Job summary

Lenskart in Sambalpur is seeking a customer-focused Store Associate to greet customers, assist through the shopping journey, and share product features. You will manage daily inventory, receive shipments, and ensure timely delivery to customers.

The role emphasizes adherence to VM guidelines, store cleanliness, cash reconciliation, and updating SOPs, with responsibilities spanning pre- and post-sale support and inventory control.

Qualifications

• Experience in retail customer service.
• Ability to manage stock and daily inventory.
• Cash handling and basic POS reconciliation.

Responsibilities

• Meet & greet customers and assist them throughout the shopping journey.
• Share product features and benefits with customers.
• Explain services and build trust & loyalty.
• Resolve customer queries pre- and post-sale.
• Ensure product delivery to customers on time.
• Receive feedback from customers on services and products.
• Daily quick count of all PIDs in store.
• Receive bulk shipments and mark receivable in system.
• Daily replenishment to fill display gaps.
• Check damaged inventory and place in designated area.
• Handover/receive products from VRX via HOP app.
• Highlight inventory mismatches to Store Manager.
• Follow VM guidelines and maintain store cleanliness.
• Update SOPs daily.
• Reconcile cash and card sales.

Skills

Customer service

Inventory management

Cash handling

Team coordination

Education

Retail education (optional)

Job description

Key Responsibilities

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale