Showroom Sales Staff

Lenskart; Kollam; On-site; INR 167,000 - 279,000; Full time

Job summary

Lenskart in Kollam, Kerala is seeking a customer-focused Store Associate to greet shoppers, assist them through the shopping journey, and explain product features and benefits. You will build trust, resolve queries before and after sales, and ensure on-time delivery of orders when required.

You will handle daily inventory tasks, receive shipments, replenish displays, flag discrepancies, and maintain VM guidelines, cleanliness, and standard operating procedures to support smooth store operations.

Job description

Key Responsibilities

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale