Showroom Sales Staff

Lenskart; Ranchi; On-site; INR 180,000 - 260,000; Full time

Job summary

Lenskart in Ranchi is looking for a store associate to deliver exceptional customer service and assist shoppers through their journey. You will explain product features, manage inventory, and help ensure on-time delivery while handling cash/card sales and capturing customer feedback.

Join a busy retail environment where VM guidelines are followed, displays are maintained, and daily stock and SOPs are updated to support smooth operations.

Qualifications

• Experience in delivering customer service in a retail environment.
• Ability to handle cash and card transactions accurately.
• Familiarity with stock management and display upkeep.

Responsibilities

• Meet & greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product
• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager
• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale

Skills

Customer service

Retail experience

Cash handling

Inventory management

Tools

HOP app

Job description

Key Responsibilities

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Customer Services

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Inventory Management

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale