Showroom Manager

BMG Jewellers; Madurai District, Coimbatore District; On-site; INR 350,000 - 520,000; Full time

Job summary

BMG Jewellers in Tamil Nadu invites an experienced Showroom Manager to drive daily operations, lead the showroom team, and deliver exceptional customer service. You will oversee sales performance, inventory accuracy, merchandising, and adherence to brand standards.

The role emphasizes profitability, loss prevention, and ongoing staff development while maintaining a premium customer experience in a silver jewellery showroom. A bachelor's degree in business-related field is preferred.

Qualifications

• Experience leading jewellery showroom teams and driving sales.
• Strong inventory management and merchandising skills.
• Excellent communication and customer service abilities.

Responsibilities

• Lead showroom team to achieve daily and monthly sales targets.
• Maintain inventory accuracy and stock control.
• Ensure clean, visually appealing displays and brand standards.
• Oversee cash handling, billing, and daily reconciliation.
• Deliver exceptional customer service and resolve inquiries.
• Ensure compliance with policies and security procedures.
• Monitor showroom profitability and KPIs.

Skills

Leadership

Retail operations

Communication

MS Office & POS software

Education

Bachelor's degree in Business Administration, Commerce, Retail Management, or a related field

Tools

MS Office

Retail billing/POS software

Job description

Role & responsibilities

Job Summary

We are looking for an experienced and customer-focused Showroom Manager to oversee the daily operations of our silver jewellery showroom. The ideal candidate will be responsible for driving sales, managing the showroom team, ensuring exceptional customer service, maintaining inventory, and achieving business targets while upholding the brand's standards.

Key Responsibilities

• Ensure the showroom is clean, well-organised, and visually appealing.
• Maintain attractive product displays and merchandising standards.
• Ensure compliance with company policies, SOPs, and security procedures.
• Oversee cash handling, billing, and daily sales reconciliation.
• Ensure an exceptional shopping experience for every customer.
• Handle customer enquiries, complaints, and after‑sales service professionally.
• Maintain high standards of customer satisfaction..
• Monthly sales achievement.
• Customer satisfaction and retention.
• Team productivity and performance.
• Inventory accuracy and stock control.
• Showroom presentation and operational compliance.
• Achievement of profitability targets.

Required Skills

• Strong leadership and team management abilities.
• Knowledge of retail operations and inventory management.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and retail billing/POS software.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Retail Management, or a related field.
• 610 years of experience in jewellery showroom management.
• Experience in silver jewellery retail is an added advantage.